Customer Operations Learning Architect

GAC 2022; Southfield (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Guardian is seeking a Customer Operations Learning & Development Specialist to design, deliver, and measure training across the employee lifecycle for its Customer Operations teams in Michigan. You will partner with leaders and SMEs to translate complex operations into actionable learning experiences using instructor-led, virtual, and blended formats.

The role emphasizes assessing learning outcomes, driving knowledge transfer, and improving performance through continuous content refinement and

Qualifications

• Strong classroom and virtual facilitation skills.
• Knowledge of instructional design principles and learning evaluation.
• Experience designing instructor-led, virtual, blended, and self-paced learning programs.
• Proficiency with Learning Management Systems (LMS).

Responsibilities

• Design, develop, facilitate, and evaluate learning programs for Customer Operations.
• Create engaging training content across instructor-led, virtual, digital, and blended formats.
• Assess learning effectiveness and transfer to job performance.
• Partner with leaders and SMEs to identify skill gaps and create targeted learning plans.

Education

Bachelor's degree in Training & Development or related field

Tools

Articulate Rise/Storyline

Job description

Guardian is seeking a Customer Operations Learning & Development Specialist to design, deliver, and measure training across the employee lifecycle for its Customer Operations teams in Michigan. You will partner with leaders and SMEs to translate complex operations into actionable learning experiences using instructor-led, virtual, and blended formats.

The role emphasizes assessing learning outcomes, driving knowledge transfer, and improving performance through continuous content refinement and