Senior Product Training Specialist

Triwill Group; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Triwill Group seeks a Senior Product Training Specialist based in the United States. This customer-facing role focuses on designing and delivering scalable learning experiences for thousands of customers using a connected operations platform.

You will facilitate webinars, digital programs, and cohort-based sessions, while collaborating with CS, Product, and Education teams to close knowledge gaps and drive continuous improvement.

Responsibilities

• Design and deliver scalable learning experiences across webinars, digital programs, and cohort-based training sessions.
• Combine facilitation, instructional design, product expertise, content creation, and data-driven program improvement.
• Make complex technology accessible and actionable for diverse audiences across operations industries.
• Collaborate with Customer Success, Product, and Education teams to identify gaps and turn customer needs into learning programs.
• Shape customer education at scale while developing expertise in SaaS products, digital learning, and AI-enabled training.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Training Specialist based in the United States.

This is a customer-facing learning role focused on helping thousands of customers successfully adopt and maximize a connected operations technology platform.
You will design and deliver scalable learning experiences across webinars, digital programs, and cohort-based training sessions.
The role combines facilitation, instructional design, product expertise, content creation, and data-driven program improvement.
You will make complex technology accessible and actionable for diverse audiences across transportation, construction, field services, and other operational industries.
Working closely with Customer Success, Product, and Education teams, you will identify knowledge gaps and turn customer needs into impactful learning programs.
The environment is highly collaborative, fast-moving, and growth-oriented, with significant autonomy to experiment with new tools and approaches.
This is an opportunity to shape customer education at scale while developing your expertise in SaaS products, digital learning, and AI-enabled training.