Hybrid Remote Customer Operations Specialist

Securian Financial Group; United States; Hybrid; USD 30,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

401(k) match

Health insurance

Volunteer time

Employee resource groups

Job summary

Securian Financial Group is seeking a customer service representative to provide routine support to policyholders and partners while maintaining accuracy and professionalism. The role involves daily written and phone interactions, policy interpretation, and handling of payments, loans, and changes within a fast-paced team environment.

Hybrid work is available with potential in-office attendance near St. Paul; the salary range reflects base pay for a customer service position in the United

Qualifications

• Excellent verbal communication skills presenting a friendly and professional manner at all times.
• Strong attention to detail, maintaining accuracy while meeting deadlines.
• A genuine commitment to providing a positive service experience.
• Effective written communication skills, providing grammatically correct and concise correspondence.
• Ability to learn and articulate Individual Life products and procedures.
• Ability to work quickly and accurately under pressure while balancing urgent requests, routine responsibilities, and shifting business needs.
• Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business.
• Strong and collaborative team player.

Responsibilities

• Engage daily with our customers; policyholders, channel partners, distribution partners, and third parties through professional written communication and through the phone.
• Research policies and products and provide customers with information to accurately respond to questions, resolve service needs, and support on administrative and policy change requests.
• Understand, interpret, and clearly explain current policy agreements, features, values, policy status, and applicable procedures.
• Facilitate a variety of customer and policy service requests, including premium payments, loan transactions, allocation changes, website navigation, transaction processing, and troubleshooting.
• Manage workload by multitasking effectively, prioritizing competing responsibilities, and taking ownership of individual work to meet service level agreements, deadlines, and customer satisfaction

Skills

Verbal communication

Written communication

Attention to detail

Customer service mindset

Team player

Ability to work under pressure

Independent and collaborative

Job description

Securian Financial Group is seeking a customer service representative to provide routine support to policyholders and partners while maintaining accuracy and professionalism. The role involves daily written and phone interactions, policy interpretation, and handling of payments, loans, and changes within a fast-paced team environment.

Hybrid work is available with potential in-office attendance near St. Paul; the salary range reflects base pay for a customer service position in the United