Customer Operations Lead — Orders, Scheduling & Pricing

Downs Food Group; Mankato (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Downs Food Group is seeking a Business Coordinator to manage orders and production for a designated customer base. You will oversee price changes, shop orders, packaging and ingredient changes, and shipments, ensuring accurate data and timely fulfillment.

You'll collaborate with production scheduling, billing, and quality teams while maintaining strong communication with customers. This role emphasizes detail and organization in a dynamic manufacturing environment in Minnesota.

Qualifications

• Proficient in Microsoft Excel and company order management systems.
• Experience with Adage software is preferred.
• Strong verbal and written communication skills.
• High attention to detail and accuracy in data management.
• Effective time management and organizational skills.
• Ability to respond professionally to phone, fax, and email communications.
• Account Management experience is preferred.
• Understanding of plant procedures is advantageous.
• Self-motivated, confident, and a team player.

Responsibilities

• Manage customer orders, inventory, production scheduling, and shipments.
• Input shop orders into the manufacturing system in alignment with customer orders.
• Maintain and update the base price list for each customer.
• Process billing and resolve customer payment discrepancies.
• Balance finished goods inventory on a weekly basis.
• Support the production scheduler to ensure timely order fulfillment.
• Process invoices and credits as needed.
• Collaborate with the Quality Department to coordinate product release and shipping.
• Provide coverage for other Business Coordinator accounts during absences.

Skills

Microsoft Excel

Communication

Time management

Attention to detail

Team player

Tools

Adage

Order management systems

Job description

Downs Food Group is seeking a Business Coordinator to manage orders and production for a designated customer base. You will oversee price changes, shop orders, packaging and ingredient changes, and shipments, ensuring accurate data and timely fulfillment.

You'll collaborate with production scheduling, billing, and quality teams while maintaining strong communication with customers. This role emphasizes detail and organization in a dynamic manufacturing environment in Minnesota.