Customer Operations Intern — PCX Lab (Hybrid, LA)

DIRECTV; Columbus (OH); Hybrid; USD 34,000 - 47,000; Full time

Job summary

DIRECTV invites ambitious students to join the Customer Operations team as a summer intern in El Segundo, CA, collaborating with the Engineering organization in the new Product Customer Experience (PCX) Lab. This 10-week program blends hands-on software work with real-world product impact.

You will help implement updates, research and resolve issues, and explore opportunities to improve the PCX platform, while briefing leadership and gaining exposure to AI and computer vision technologies.

Qualifications

• Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics.
• Solid general technical knowledge and ability to learn new tools quickly.
• Strong technical acumen with analytical problem-solving skills.
• Familiarity with DIRECTV products and services.
• Engineering-focused mindset with attention to detail and innovation.
• Coding experience across a broad range of programming languages.
• Demonstrated ability to succeed in a virtual or remote environment.
• Comfortable presenting ideas and engaging with leadership.
• Exposure to artificial intelligence technologies, particularly computer vision, is a strong plus

Responsibilities

• Implementing software updates and feature enhancements.
• Identify and research issues through various sources and feedback channels to create solutions.
• Investigate system gaps and opportunities.

Skills

Engineering background

Programming languages

Analytical skills

Product knowledge

Remote work experience

Education

Engineering/CS/Math student

Job description

DIRECTV invites ambitious students to join the Customer Operations team as a summer intern in El Segundo, CA, collaborating with the Engineering organization in the new Product Customer Experience (PCX) Lab. This 10-week program blends hands-on software work with real-world product impact.

You will help implement updates, research and resolve issues, and explore opportunities to improve the PCX platform, while briefing leadership and gaining exposure to AI and computer vision technologies.