Customer Operations & Dispatch Specialist

Mobile Communications America; Charlotte (NC); Presencial; USD 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Holiday Pay

Education Incentives

Descripción de la vacante

Mobile Communications America, Inc. (MCA) in Charlotte, NC is seeking a Customer Operations Specialist to join our Voice division.

The role supports customers, coordinates dispatch and service needs, and serves as a first point of contact for inquiries. You will work with technicians, vendors, and customers to schedule work, track progress, and ensure satisfaction while upholding MCA's Service First values.

Formación

• 3-7 years of experience in customer operations or related fields.
• Experience in customer service, scheduling/dispatch, AP/AR, purchasing, shipping/receiving, and inventory.
• Knowledge of radio programs and troubleshooting.

Responsabilidades

• Serve as a customer service role model for others.
• Resolve customer service issues with minimal supervision.
• Establish relationships with major customers and vendors at their locations.
• Greet customers and visitors as the first point of contact.
• Assist with inbound requests for service and installation.
• Keep technicians and installers informed of scheduled work.
• Contact techs/installers daily to confirm status and respond to changes.
• Prepare, maintain, and close work orders for service tasks.
• Follow up with technicians for progress and customer satisfaction.
• Close and invoice zero-dollar work tickets and manage returns.

Conocimientos

Customer service

Scheduling/Dispatch

AP/AR

Purchasing

Shipping/Receiving

Inventory

Radio program and troubleshooting

Descripción del empleo

Mobile Communications America, Inc. (MCA) in Charlotte, NC is seeking a Customer Operations Specialist to join our Voice division.

The role supports customers, coordinates dispatch and service needs, and serves as a first point of contact for inquiries. You will work with technicians, vendors, and customers to schedule work, track progress, and ensure satisfaction while upholding MCA's Service First values.