Customer Operations Coordinator: From Order to Delivery

Ebara Technologies Incorporated; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

EBARA is seeking a Customer Operations Coordinator to manage day-to-day customer operations in Sacramento, coordinating orders from receipt through delivery and keeping cross-functional teams aligned to satisfy customers.

The role requires strong organization and communication, with occasional travel to customer sites. You will ensure accurate records in CRM and contribute to continuous improvements in processes and service quality.

Qualifications

• Associate degree or equivalent combination of education and relevant work experience.
• 2–5 years of experience in customer service, operations coordination, service administration, or a related field.

Responsibilities

• Manage customer relationships and serve as a primary point of contact for assigned accounts.
• Coordinate customer orders from receipt through delivery with Sales Order Management, Supply Chain, and Operations.
• Monitor order status, shipments, backlog, and billing activities, and communicate updates to customers.
• Maintain customer records and pricing information in CRM and related documents.
• Coordinate customer-related projects, track milestones, and provide status updates to stakeholders.
• Prepare customer quotes, reports, and business updates, and suggest process improvements.

Skills

Customer focus

Organization

Communication

Problem solving

Accountability

Collaboration

Attention to detail

Education

Associate degree

Tools

Microsoft Office Suite

Job description

EBARA is seeking a Customer Operations Coordinator to manage day-to-day customer operations in Sacramento, coordinating orders from receipt through delivery and keeping cross-functional teams aligned to satisfy customers.

The role requires strong organization and communication, with occasional travel to customer sites. You will ensure accurate records in CRM and contribute to continuous improvements in processes and service quality.