Customer Operations & Commercial Support Specialist

Amphenol TPC Wire & Cable; Macedonia (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

TPC Wire & Cable Corp. is seeking a Customer Support Specialist to provide cross‑functional support across customer service, sales, engineering, and warehouse operations.

You will manage orders, coordinate shipments, and deliver technical guidance while ensuring accurate information flow between departments. The role emphasizes responsive communication, expert handling of quotes in Salesforce, and collaboration with purchasing and engineering to meet lead times and product specs.

Qualifications

• Bachelor’s degree in business, or related field preferred; equivalent experience considered.
• 3–7 years of experience in customer service, technical support, purchasing, or operations within a manufacturing environment.
• Experience in wire and cable manufacturing or electrical products preferred.
• Proficiency with ERP systems and Microsoft Office applications.
• Strong analytical, organizational, and communication skills.
• Demonstrated ability to work cross‑functionally and manage multiple priorities.

Responsibilities

• Serve as a primary point of contact for customer inquiries, order status updates, and service‑related requests.
• Manage orders and change orders in customer portals.
• Communicate and manage customer inquiries related to shipment tracking, invoicing and credit requests.
• Process customer orders, changes, and returns in accordance with company policies and ERP procedures.
• Investigate and resolve customer issues related to shipments, documentation, and product performance.
• Maintain professional communication, manage all call center calls and ensure timely follow‑up on all customer matters.
• Locate and firm appropriate quotations and pricing proposals in Salesforce, determine product availability for customers and sales personnel.
• Manage price discrepancies by routing quote requests via email and phone to the appropriate sales professional.
• Assist with product availability and lead times based on customer requirements and available inventory.
• Support sales by communicating discrepancies, managing shipping instructions, providing timely customer support, managing and communicating follow‑up activities and needs.

Skills

Customer service

Cross-functional collaboration

ERP systems

Salesforce

Microsoft Office

Analytical skills

Communication skills

Education

Bachelor’s degree in business or related field

Tools

Salesforce

ERP systems

Microsoft Office

Job description

TPC Wire & Cable Corp. is seeking a Customer Support Specialist to provide cross‑functional support across customer service, sales, engineering, and warehouse operations.

You will manage orders, coordinate shipments, and deliver technical guidance while ensuring accurate information flow between departments. The role emphasizes responsive communication, expert handling of quotes in Salesforce, and collaboration with purchasing and engineering to meet lead times and product specs.