Customer Operations & Billing Specialist

Velocity1 Technologies, LLC; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Velocity1 Technologies, LLC is seeking an Administrative Support Specialist in Nashville to assist cross-functional administrative operations, billing inquiries, contract administration, and service coordination for AV and Physical Security solutions.

The role focuses on customer-facing duties, data accuracy, and timely communication with customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications

• Experience in admin/support such as data entry, workflow, and billing.
• Able to manage multiple priorities with professional communication.
• Experience in customer service and billing processes.

Responsibilities

• Support administrative operations and cross-functional needs.
• Triaging requests and routing to appropriate teams.
• Handle customer billing inquiries and invoices.
• Assist with contract administration and records management.
• Coordinate service delivery for AV and Physical Security solutions.
• Assist with onboarding, procurement, and vendor coordination.

Skills

Analytical

Multitasking

Problem Solving

Self-Management

Education

High School or better

Bachelor's degree preferred

Tools

Autotask

Acumatica

Job description

Velocity1 Technologies, LLC is seeking an Administrative Support Specialist in Nashville to assist cross-functional administrative operations, billing inquiries, contract administration, and service coordination for AV and Physical Security solutions.

The role focuses on customer-facing duties, data accuracy, and timely communication with customers, vendors, and internal teams to ensure smooth service delivery.