Customer Operations Associate Manager - Data & Launches

Virta Health; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Virta Health is on a mission to reverse metabolic disease through technology, personalized nutrition, and virtual care. We are seeking an Associate Customer Operations Manager to own data operations, eligibility, UAT, QA, and customer configuration to keep lifecycle workflows accurate and reliable.

You will partner with Implementation, Client Success, Engineering, Data Analytics, and other teams to document results, resolve issues, and drive repeatable improvements while growing independence in

Qualifications

• Experience in data operations and processing workflows.
• Familiarity with UAT and QA processes.
• Ability to document outcomes clearly and drive issues to resolution.

Responsibilities

• Support customer data operations, including member-level feeds, SFTP setup, and data ingestion.
• Execute UAT and QA for launches, expansions, configuration changes, and product updates; document results.
• Validate data during eligibility changes and coordinate with internal partners to surface risks.
• Maintain audit-ready customer configuration documentation and testing records.
• Coordinate with Implementation, Client Success, Engineering, Data, Analytics, and other teams; provide status updates and context.
• Identify recurring issues and suggest practical improvements to increase efficiency.

Skills

Data operations

UAT

QA

Customer configuration

Cross-functional collaboration

Attention to detail

Job description

Virta Health is on a mission to reverse metabolic disease through technology, personalized nutrition, and virtual care. We are seeking an Associate Customer Operations Manager to own data operations, eligibility, UAT, QA, and customer configuration to keep lifecycle workflows accurate and reliable.

You will partner with Implementation, Client Success, Engineering, Data Analytics, and other teams to document results, resolve issues, and drive repeatable improvements while growing independence in