Associate Manager, Customer Operations

Virta Health; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Virta Health is on a mission to reverse metabolic disease through technology, personalized nutrition, and virtual care. We are seeking an Associate Customer Operations Manager to own data operations, eligibility, UAT, QA, and customer configuration to keep lifecycle workflows accurate and reliable.

You will partner with Implementation, Client Success, Engineering, Data Analytics, and other teams to document results, resolve issues, and drive repeatable improvements while growing independence in

Qualifications

• Experience in data operations and processing workflows.
• Familiarity with UAT and QA processes.
• Ability to document outcomes clearly and drive issues to resolution.

Responsibilities

• Support customer data operations, including member-level feeds, SFTP setup, and data ingestion.
• Execute UAT and QA for launches, expansions, configuration changes, and product updates; document results.
• Validate data during eligibility changes and coordinate with internal partners to surface risks.
• Maintain audit-ready customer configuration documentation and testing records.
• Coordinate with Implementation, Client Success, Engineering, Data, Analytics, and other teams; provide status updates and context.
• Identify recurring issues and suggest practical improvements to increase efficiency.

Skills

Data operations

UAT

QA

Customer configuration

Cross-functional collaboration

Attention to detail

Job description

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.As an Associate Customer Operations Manager, you'll help keep the operational foundation of Virta's customer experience running smoothly across launches and ongoing lifecycle changes. You'll take ownership of defined work across data operations, eligibility, user acceptance testing (UAT), quality assurance (QA), and customer configuration, partnering with teammates and cross-functional groups to ensure changes are accurate, timely, and well documented. Over time, you'll build independence in managing smaller, less complex initiatives while learning to identify risks, troubleshoot issues, and improve repeatable processes. This is a great opportunity for someone who enjoys detailed work, follows problems through to resolution, and wants to grow at the intersection of customer operations, healthcare data, and technical execution.

Responsibilities

• Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion.
• Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path.
• Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers.
• Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers.
• Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through.
• Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Build a strong understanding of Virta's customer lifecycle processes, core systems, documentation standards, and quality expectations.
• Learn and begin executing core data operations workflows, including outbou