Customer Operations Associate - Excel & Coordination

Sora Resource Group; Menomonee Falls (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Sora Resource Group is seeking a Customer Service Representative for a long-established precision manufacturer in Menomonee Falls, WI. This role serves as an information hub, handling orders and forecasts and coordinating with production to keep information flowing across a busy operation.

The successful candidate will work in Excel to organize data, triage priorities, respond to questions, and maintain accurate customer records while building strong relationships with customers and colleagues.

Qualifications

• Must be organized and detail-oriented.
• Comfortable with Excel and data organization.
• Strong customer-focused communication and multitasking abilities.

Responsibilities

• Manage customer orders, forecasts, changes and priorities.
• Work regularly in Excel to organize and reconcile customer information.
• Coordinate with production, purchasing and other internal teams.
• Respond to customer questions regarding orders, timing and requirements.
• Triage competing priorities and follow issues through to resolution.
• Maintain accurate customer and order information.
• Build strong working relationships with customers and coworkers.

Skills

Customer service

Excel

Multitasking

Communication

Tools

Excel

Job description

Sora Resource Group is seeking a Customer Service Representative for a long-established precision manufacturer in Menomonee Falls, WI. This role serves as an information hub, handling orders and forecasts and coordinating with production to keep information flowing across a busy operation.

The successful candidate will work in Excel to organize data, triage priorities, respond to questions, and maintain accurate customer records while building strong relationships with customers and colleagues.