Customer Operations and Revenue Enablement Specialist

Rockford Systems LLC; Rockford (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Day-one health benefits

401(k) with employer match and vesting

Dental and vision coverage

PTO and paid holidays

Company-sponsored life insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA) and/or

Health Savings Account (HSA) options

Short-term and long-term disability

Job summary

Rockford Systems LLC is seeking an in-office Customer Experience Specialist who will connect customers with sales and operations. You will translate customer needs into accurate quotes, manage orders, and drive timely fulfillment while upholding our safety-focused solutions.

You’ll build strong relationships, identify upsell opportunities, and collaborate with operations, purchasing, and accounting to meet timelines. A strong focus on detail and proactive problem solving is essential.

Qualifications

• 5+ years of engaged B2B experience.
• Strong communication, organization, and customer service abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve customers by phone and email with clarity, empathy, and urgency.
• Build and maintain relationships to encourage repeat business.
• Generate, price, and follow up on quotes and sales orders.
• Enter and manage orders in internal systems (CRM/ERP).
• Collaborate with operations, purchasing, and accounting to hit timelines.

Skills

Customer-facing communication

Project coordination

Upselling & cross-selling

Analytical reasoning

Problem solving

Attention to detail

Tools

CRM/ERP systems

MS Office & Excel

ERP & MRP systems

Job description

Shape the customer experience that fuels our growthAt Rockford Systems, you’ll be the steady hand connecting customers, sales, and operations across our multi-division organization. In this fully in-office role, you’ll translate customer needs into accurate quotes and clean orders, keep projects moving, and help advance our commitment to industry-leading quality and safety-focused solutions.A day in the life8:05 a.m.: Triage your inbox and voicemail, returning calls and emails as the trusted point of contact customers rely on.Mid-morning: Build detailed outbound quotes (products, services, and projects), price accurately, and proactively follow up to drive decisions—spotting upsell and cross-sell opportunities along the way.After lunch: Enter and manage orders in our internal CRM/ERP, validate details, and collaborate with operations, purchasing, and accounting to ensure timely fulfillment.Late afternoon: Strengthen your expertise in our offerings and applicable safety standards, capture customer insights, and close the day with exemplary service.What you’ll ownServe customers by phone and email with clarity, empathy, and urgency.Build and maintain strong relationships that encourage repeat business and long-term loyalty.Generate, price, and follow up on quotes and sales orders.Create detailed outbound quotes that support business development initiatives.Identify and pursue upselling and cross-selling opportunities.Accurately enter and manage orders in internal systems (CRM/ERP).Partner closely with operations, purchasing, and accounting to hit timelines.Expand your knowledge of products, services, and relevant safety standards.Deliver exemplary customer service and handle other duties as business needs evolve.What you bringHigh level of customer-facing and collaborative skills; clear, confident communicator.Works effectively both independently and as part of a team.Advanced analytical reasoning with proactive problem-solving.Comfort navigating challenging situations and prioritizing urgent items.Detail-oriented, organized, and adaptable; eager to learn products, services, processes, and systems.Required backgroundMinimum 5 years of engaged B2B experience.Strong communication, organization, and customer service abilities.Proven success managing multiple priorities in a fast-paced environment.Proficiency with Microsoft Office and Excel, plus CRM or ERP systems.Proficiency with ERP & MRP systems.Proficient in Business-to-Consumer (B2C).Safety knowledge is a plus, especially in industrial/manufacturing settings.Exceptional attention to detail and follow-through; able to contribute independently and within a team.On-site schedule & benefitsFully in-office; reports to the Rockford office, Monday–Friday, 8:00 a.m.–5:00 p.m.Day-one health benefits.401(k) with employer match and 100% vesting up front.Dental and vision coverage.PTO and paid holidays.Company-sponsored life insurance and Employee Assistance Program (EAP).Flexible Spending Account (FSA) and Health Savings Account (HSA) options.Short-term and long-term disability coverage.If you thrive at the intersection of customer care, precise execution, and revenue impact, we’d love to hear from you.