Customer Operations Analyst — Elevate Service & Efficiency

DSV Road GmbH; Mesa (AZ); On-site; USD 49,000 - 62,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Customer Service Operations Analyst to administer customer operational activities, partner with internal teams, and ensure performance against commitments. You will evaluate requirements, address fulfillment challenges, identify risks, and implement improvements, while collaborating across Customer Service, Purchasing, Operations, Logistics and Finance.

The role emphasizes analytical capability, process optimization, and strong communication in a

Qualifications

• Bachelor’s degree in business, supply chain, logistics or related field.
• Minimum three years of experience in customer operations, order management, or related roles.
• Experience working in cross-functional environments supporting customer-facing operations.

Responsibilities

• Manage customer order activity and related operational processes to support fulfillment and customer service objectives.
• Monitor performance against service commitments and adjust actions as needed.
• Analyze operational data to identify trends and improvement opportunities.
• Collaborate with cross-functional teams to support new programs and process changes.
• Prepare operational summaries and performance analyses for leadership.

Skills

Analytical thinking

Cross-functional collaboration

Customer focus

Attention to detail

Excel proficiency

ERP systems experience

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Finance, or related field

Tools

ERP systems

Business management systems

Job description

DSV – Global Transport and Logistics is seeking a Customer Service Operations Analyst to administer customer operational activities, partner with internal teams, and ensure performance against commitments. You will evaluate requirements, address fulfillment challenges, identify risks, and implement improvements, while collaborating across Customer Service, Purchasing, Operations, Logistics and Finance.

The role emphasizes analytical capability, process optimization, and strong communication in a