Customer Experience Operations Analyst

DSV Air & Sea Inc.; Mesa (AZ); On-site; USD 49,000 - 62,000; Full time

Job summary

DSV is seeking a Customer Service Operations Analyst to administer customer operational activities for the Global One Source organization in Mesa, AZ. You will partner with customers and internal teams to ensure performance, commitments, and service expectations are met.

Responsibilities include identifying issues, evaluating performance trends, and implementing process improvements to boost customer outcomes and efficiency.

Qualifications

• Bachelor's degree in business administration, supply chain management, logistics, operations management, finance, or related field, or an equivalent combination of education and experience.
• Minimum three (3) years of experience in customer operations, order management, supply chain, logistics, customer service, or a related business function.
• Experience working in a cross-functional business environment and supporting customer-facing operations.

Responsibilities

• Manage operational activities for assigned customers, programs, and business processes.
• Monitor customer operational performance to ensure service commitments, customer requirements, and business expectations are achieved.
• Evaluate customer demand patterns, order activity, fulfillment performance, and operational trends to identify potential risks and opportunities.
• Prioritize operational activities and recommend actions when competing customer demands or business constraints arise.
• Serve as a primary point of contact for operational matters impacting assigned customers and programs.
• Develop a comprehensive understanding of customer business requirements and operational objectives.

Skills

Analytical skills

Cross-functional collaboration

Problem solving

Education

Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Finance, or related field

Job description

DSV is seeking a Customer Service Operations Analyst to administer customer operational activities for the Global One Source organization in Mesa, AZ. You will partner with customers and internal teams to ensure performance, commitments, and service expectations are met.

Responsibilities include identifying issues, evaluating performance trends, and implementing process improvements to boost customer outcomes and efficiency.