Customer Operations Analyst: Drive Service Excellence

Dsv Air & Sea SAU; Mesa (AZ); Hybrid; USD 49,000 - 62,000; Full time

Job summary

DSV is seeking a Customer Service Operations Analyst in Mesa, AZ to manage customer orders and oversee operational processes. The role partners with Sales, Operations, and Finance to ensure accurate data handling and timely fulfillment.

Responsibilities include analyzing performance metrics, identifying risks, and driving process improvements to enhance customer satisfaction and operational efficiency. Strong Excel and ERP skills are required.

Qualifications

• Bachelor's degree in business, supply chain, logistics or related field.
• Minimum three years in customer operations, order management or related functions.
• Experience working cross-functionally with customer-facing operations.

Responsibilities

• Manage customer orders and related operational processes to support fulfillment and service objectives.
• Monitor performance metrics and identify trends impacting service levels and customer experience.
• Collaborate with stakeholders to resolve operational issues and implement improvements.
• Investigate root causes of exceptions and propose corrective actions.
• Prepare performance summaries and recommendations for leadership.

Skills

Analytical thinking

Communication skills

Cross-functional collaboration

Problem solving

Attention to detail

Excel proficiency

Business acumen

Time management

Education

Bachelor's Degree in Business Administration or related field

Tools

ERP systems

Microsoft Office (Excel)

Job description

DSV is seeking a Customer Service Operations Analyst in Mesa, AZ to manage customer orders and oversee operational processes. The role partners with Sales, Operations, and Finance to ensure accurate data handling and timely fulfillment.

Responsibilities include analyzing performance metrics, identifying risks, and driving process improvements to enhance customer satisfaction and operational efficiency. Strong Excel and ERP skills are required.