Customer Operations

ebro foods netherlands; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Lassie in San Francisco is seeking a Customer Operations professional to own the path from kickoff to live workflows for doctors’ offices, ensuring quick adoption and measurable value. You will coordinate system access, workflow setup, and communications, managing the operational details to launch smoothly and set the tone for a positive onboarding experience.

You’ll help identify common issues and contribute to better processes and internal tools, partnering with the team and founders to

Responsibilities

• Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
• Coordinate system access, workflow setup, customer communication, and the operational details required to launch
• Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools

Job description

Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.

About the role

Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.

What you'll do

• Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly

• Coordinate system access, workflow setup, customer communication, and the operational details required to launch

• Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools

Joining us

To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.