Transportation Operations Specialist — Drive On-Time Results

FreightPath, Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Vacation

Holiday leave

Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors in Kentucky is seeking a Transportation Operations Specialist (Customer Onsite) to support on-site logistics and ensure smooth flows of goods. You will coordinate with customers, 3PLs, carriers, and warehouses to meet KPIs and OTIF targets while resolving issues and driving cost-effective transportation strategies.

The role emphasizes data analysis, collaboration across departments, and proactive problem-solving to enhance the customer experience in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent working experience.
• 2–4 years of experience in supply chain, logistics, and/or transportation.
• Solid experience with logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
• Strong knowledge of international shipping regulations and customs procedures.
• Effective communication, negotiation, and issue-resolution skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.

Responsibilities

• Execute standard operational workflows to manage the flow of goods and materials by coordinating with customers, 3PLs, carriers, and warehouses to meet KPIs and OKRs (e.g., OTIF).
• Proactively identify, address, and resolve operational issues that may impact customer satisfaction, working on solutions to improve the overall customer experience.
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport, and handle standard escalations.
• Drive carrier and service provider performance for the Hub and Spoke locations.
• Responsible for the execution of transportation management for warehouse inbound and outbound activities, as well as warehouse and trailer capacity management.
• Support the collection and interpretation of data, providing data analytics to improve the transportation operational efficiency of their assigned locations.
• Coordinate and collaborate with multiple parties to resolve standard delivery issues and implement corrective actions for ongoing opportunities.
• Serve as a primary point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries and issue resolution.
• Act as a liaison between the warehouse vendor and carrier, ensuring standard operating procedures (SOPs) are followed.
• Support domestic and international shipments, ensuring partner carriers meet requirements for critical shipments.
• Monitor inbound and outbound deliveries, proactively resolving bottlenecks in the shipping and receiving processes.

Skills

Communication

Negotiation

Data analysis

Problem solving

Self-motivated

Education

Bachelor's degree or equivalent

Tools

ERP systems

Transportation Management Systems (TMS)

Warehouse Management Systems (WMS)

Job description

Expeditors in Kentucky is seeking a Transportation Operations Specialist (Customer Onsite) to support on-site logistics and ensure smooth flows of goods. You will coordinate with customers, 3PLs, carriers, and warehouses to meet KPIs and OTIF targets while resolving issues and driving cost-effective transportation strategies.

The role emphasizes data analysis, collaboration across departments, and proactive problem-solving to enhance the customer experience in a fast-paced environment.