Customer Onboarding & Success Specialist

MWI Buying Group; Northern (KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Volunteer activities

Job summary

Cencora, a leading pharmaceutical solutions company, is recruiting for a customer onboarding operations role based in the United States. The position supports onboarding activities, data verification, and communication with customers to schedule milestones.

Responsibilities include coordinating kickoff, collecting documentation, configuring systems, and maintaining audit‑ready records. A bachelor’s degree or equivalent experience is preferred, with 1–2 years in related fields.

Qualifications

• 1–2 years in onboarding, operations, order management or related field required.
• Experience coordinating cross‑functional onboarding activities and data collection.
• Strong communication and documentation skills.

Responsibilities

• Coordinate kickoff scheduling, environment readiness, and access per playbooks.
• Collect and verify customer data, contracts, and prerequisites against onboarding checklists.
• Enter account, entitlement, and configuration data per work instructions.
• Confirm documentation and approvals; escalate exceptions with notes.
• Communicate next steps to customers using approved scripts and schedule milestones.
• Record onboarding progress, tickets, and artifacts for audit-ready handoffs.
• Identify risks and suggest minor improvements to templates or steps.

Skills

Customer onboarding

Customer operations

Order management

Implementation coordination

Data gathering

Education

Bachelor's degree in business/ops/IS or equivalent

Job description

Cencora, a leading pharmaceutical solutions company, is recruiting for a customer onboarding operations role based in the United States. The position supports onboarding activities, data verification, and communication with customers to schedule milestones.

Responsibilities include coordinating kickoff, collecting documentation, configuring systems, and maintaining audit‑ready records. A bachelor’s degree or equivalent experience is preferred, with 1–2 years in related fields.