Customer Onboarding Specialist - Veterinarian

MWI Buying Group; Northern (KY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Volunteer activities

Job summary

Cencora, a leading pharmaceutical solutions company, is recruiting for a customer onboarding operations role based in the United States. The position supports onboarding activities, data verification, and communication with customers to schedule milestones.

Responsibilities include coordinating kickoff, collecting documentation, configuring systems, and maintaining audit‑ready records. A bachelor’s degree or equivalent experience is preferred, with 1–2 years in related fields.

Qualifications

• 1–2 years in onboarding, operations, order management or related field required.
• Experience coordinating cross‑functional onboarding activities and data collection.
• Strong communication and documentation skills.

Responsibilities

• Coordinate kickoff scheduling, environment readiness, and access per playbooks.
• Collect and verify customer data, contracts, and prerequisites against onboarding checklists.
• Enter account, entitlement, and configuration data per work instructions.
• Confirm documentation and approvals; escalate exceptions with notes.
• Communicate next steps to customers using approved scripts and schedule milestones.
• Record onboarding progress, tickets, and artifacts for audit-ready handoffs.
• Identify risks and suggest minor improvements to templates or steps.

Skills

Customer onboarding

Customer operations

Order management

Implementation coordination

Data gathering

Education

Bachelor's degree in business/ops/IS or equivalent

Job description

Job Details

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Summary of Role: Shift Details: 8am-5pm

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Responsibilities

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Education

• Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.

Skills and Knowledge

• 1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities
• and much more

Equal Employment Opportunity

Temps Plein Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

ALLYDVM INC.

About the Company

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Cencora does not request this information as part of the employment application.