Onsite Customer Onboarding Specialist

Platinum Coastal Group; Union City (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level onboarding associate for an on-site role in New Jersey. You will warmly welcome new customers, explain the onboarding steps, and guide them through initial services with a focus on clear communication and timely follow-up.

The role involves regular face-to-face interaction, coordinating internal support, and ensuring a smooth transition for customers, partners, and participants. Training will be provided, and a professional demeanor is essential.

Qualifications

• Entry-level candidate with strong people skills and willingness to learn.
• Experience in customer-facing roles helpful but not required.
• Good communication and professional demeanor needed.

Responsibilities

• Welcome new customers and explain the onboarding process
• Guide customers through initial steps or services
• Answer questions and coordinate internal support
• Follow up to ensure a smooth transition

Skills

entry-level

customer

customer service

Job description

Platinum Coastal Group is seeking an entry-level onboarding associate for an on-site role in New Jersey. You will warmly welcome new customers, explain the onboarding steps, and guide them through initial services with a focus on clear communication and timely follow-up.

The role involves regular face-to-face interaction, coordinating internal support, and ensuring a smooth transition for customers, partners, and participants. Training will be provided, and a professional demeanor is essential.