Customer Membership Specialist

Adecco US, Inc.; Morristown (NJ); In loco; USD 36.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Paid Sick Leave

Descrizione del lavoro

Adecco is recruiting for a Customer Membership Specialist in Morristown, NJ, to manage contract memberships and account data for large customers. This role focuses on accuracy, pricing verification, and compliance across business systems.

The position requires 5+ years in pharma/healthcare with experience in contract administration and membership management. Proficiency with Model N Revenue Manager and SAP is preferred; strong analytical and communication skills are essential.

Competenze

• Bachelor’s degree preferred; 5+ years in pharma/healthcare or related industry.
• Experience in contract administration, customer membership management, pricing, or eligibility verification preferred.
• Experience with Model N Revenue Manager and SAP/SAP iShift; ability to access reporting tools and manage data.
• Strong analytical, organizational, and communication skills; ability to work independently and manage multiple priorities.

Mansioni

• Manage the customer account life cycle for large, organized customers, including contract membership activities and eligibility verification.
• Verify pricing and membership data to ensure accuracy and compliance.
• Investigate and resolve membership discrepancies; maintain data integrity and audit readiness.
• Collaborate with internal teams and Account Management to support contracting and membership processes.

Conoscenze

Analytical skills

Organizational skills

Communication skills

Formazione

Bachelor’s degree preferred

Strumenti

Model N Revenue Manager

SAP/SAP iShift

Descrizione del lavoro

Adecco is assisting a local client recruiting for a Customer Membership Specialist opportunity in Morristown, NJ. This is an excellent opportunity to join a leading pharmaceutical organization and contribute to customer account management, contract membership accuracy, and pricing compliance.

Responsibilities for a Customer Membership Specialist include but are not limited to:

• Manage the customer account life cycle for large, organized customers, including contract membership activities, eligibility verification, and account record maintenance for additions, deletions, and membership changes.

• Maintain accurate customer account data by verifying contract pricing, membership eligibility, and customer segments using Model N Revenue Manager, SAP, and other business systems.

• Investigate and resolve membership discrepancies and customer inquiries while maintaining data integrity, synchronization, and compliance with audit and record-retention requirements.

• Collaborate with internal teams, external customers, and Account Management to resolve issues, support contracting and membership processes, and ensure compliance with established business procedures.

Candidates for Customer Membership Specialist must meet the following requirements to be considered:

• Bachelor’s degree preferred, with 5+ years of experience in the pharmaceutical, healthcare, or a related industry.

• Experience in contract administration, customer membership management, pricing, or eligibility verification strongly preferred.

• Experience with Model N Revenue Manager and SAP/SAP iShift preferred, including the ability to access reporting tools and manage customer account data.

• Strong analytical, organizational, and communication skills, with attention to detail and the ability to work independently while managing multiple priorities and ensuring data accuracy.

What's in this Customer Membership Specialist position for you?

• Pay: $26.48–$ 33.10/hour

• Shift: Monday–Friday, 8:00 AM–5:00 PM

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Customer Membership Specialist position is being recruited for by one of our Centralized Delivery Team and not your local Branch.

Pay Details: $26.48 to $33.10 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• a 401K plan
• Paid Sick Leave or any other paid leave required by Federal, State, or local law
• Holiday pay where applicable

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.