Customer Master Data Specialist

Nordic Naturals; Watsonville (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Nordic Naturals is seeking a detail-oriented Customer Master Data Specialist to manage Customer Master Data within our SAP environment and oversee the onboarding workflow. You will ensure data integrity across the enterprise by auditing critical documents and enforcing SOPs, while collaborating with Sales, Finance, IT, and Legal teams.

Responsibilities include acting as SAP SME for customer data, maintaining records, onboarding new accounts, and ensuring compliance with GDPR/SOX and internal

Qualifications

• Bachelor’s degree in Business, Information Systems, Finance, or related field.
• 3–5+ years of hands-on Customer Master Data in SAP (ECC or S/4HANA).
• Proven experience writing and training teams on SOPs.
• Detail-oriented with on onboarding compliance including tax docs.
• Strong written and verbal communication across Sales, Finance, IT.

Responsibilities

• Serve as the primary SAP SME for Customer Master Data maintenance, creation, and updates.
• Handle end-to-end new account onboarding and ensure records meet SLAs.
• Conduct data auditing and deduplication to maintain data hygiene.
• Troubleshoot master data issues impacting orders, billing, or reporting.

Skills

SAP Master Data

SOP Development

Data Governance

Cross-functional Collaboration

Education

Bachelor's degree

Tools

SAP ECC

SAP S/4HANA

Job description

We are seeking a detail-oriented and analytical Customer Master Data Specialistto join our team. In this role, you will be the single point of contact and subject matter expert (SME) for all Customer Master Data within our SAP environment. You will oversee the end-to-end customer onboarding/new account creation workflow, ensure strict adherence to Standard Operating Procedures (SOPs), and audit critical compliance documentation (tax forms, credit applications, contracts, etc.) to maintain data integrity across the enterprise.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Key Responsibilities/Essential Functions:

Customer Master Data Management (SAP)

• Serve as the primary SAP Subject Matter Expert (SME) for Customer Master Data maintenance, creation, and updates (e.g., Sold-To, Ship-To, Bill-To, Payer, Partner Functions).
• Process new account creation requests and maintain existing customer records accurately and within established SLAs.
• Conduct regular data auditing, cleansing, and deduplication exercises in SAP to maintain data hygiene and operational efficiency.
• Troubleshoot customer master data-related errors that impact order processing, billing, tax determination, or reporting.

New Account Onboarding & Compliance Management

• Oversee the end-to-end new account setup lifecycle, ensuring seamless coordination between Sales, Warehouse, Credit, Finance, Tax, and Legal teams.
• Documentation Verification: Verify, collect, and validate all required onboarding documentation (e.g., credit applications, W-9 / tax exemption certificates, bank details, legal agreements) prior to system entry.
• Enforce strict compliance with internal control policies, regulatory standards (e.g., GDPR, SOX), and risk mitigation protocols.

SOP Management & Governance

• Standard Operating Procedures (SOPs): Author, regularly update, and enforce SOPs and work instructions for Customer Master Data workflows.
• Identify operational bottlenecks and implement continuous process improvements to streamline account setup and data maintenance.
• Provide training, guidance, and support to cross-functional stakeholders on master data policies, workflows, and documentation requirements.

Cross-Functional Collaboration & Projects

• Act as the key liaison between Sales, Customer Service, Billing, Credit & Collections, and IT to align data structures with business needs.
• Partner with IT and SAP deployment teams during system upgrades, migrations, or testing (UAT) related to customer master data architecture.
• Monitor key performance indicators (KPIs) such as request turn-around times, data accuracy rates, and document completion metrics.

POSITION QUALIFICATIONS & SKILLS

Required:

• Education: Bachelor’s degree in Business, Information Systems, Finance, Supply Chain, or a related field (or equivalent work experience).
• Experience: 3-5+ years of hands‑on experience managing Master Data (specifically Customer Master) in SAP (ECC or S/4HANA).
• Process Focus: Proven experience writing, maintaining, and training teams on Standard Operating Procedures (SOPs).
• Attention to Detail: Deep experience reviewing legal, financial, and tax documentation for onboarding compliance.
• Communication: Strong verbal and written communication skills to effectively collaborate with stakeholders across Sales, Finance, and IT.

Preferred:

• Familiarity with SAP partner functions, customer hierarchies, and SD/FI integration points.