Customer Master Data Lead - Data Governance & Team Growth

CSL Plasma; Summit (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

CSL Plasma is seeking a Manager, Customer Master Data Management to lead execution and governance of customer master data across the contract lifecycle. You will ensure accuracy, consistency, and readiness of data underpinning contract eligibility, order processing, and downstream financials, while driving root-cause fixes and cross-functional collaboration.

In this role you will manage a team, develop talent, enforce data standards, and partner with Finance, IT, and Operations to prevent

Qualifications

• 5+ years of experience in customer master data, data governance, or commercial operations within pharma or healthcare.
• Prior experience managing direct reports in an operational environment, including performance management and development planning.
• Strong working knowledge of SAP and Model N or similar ERP and revenue management platforms.
• Advanced Excel skills, with the ability to audit, reconcile, and analyze large datasets.
• Experience partnering cross-functionally with Finance, Customer Service, and Contracting.
• Bachelor's degree in Business, Finance, Supply Chain, or a related field preferred.

Responsibilities

• Own Team Execution: Direct a team responsible for customer account setup, maintenance, hierarchy management, and data governance, ensuring consistent, high-quality output across the account portfolio.
• Develop & Lead the Team: Manage performance, growth, and workload for direct reports, setting clear goals, giving regular feedback, and building bench strength through coaching and development planning.
• Own Data Quality & Governance: Set and enforce data standards, validation rules, and customer hierarchy integrity across systems, ensuring customer master data supports accurate pricing, contract eligibility, order fulfillment, membership management, chargeback adjudication, and financial reporting.
• Resolve & Prevent Issues: Lead root cause analysis for data-driven errors affecting pricing, billing, or shipping, and implement fixes that prevent recurrence.
• Drive Efficiency & Scale: Simplify workflows, identify automation opportunities, and provide data quality reporting that highlights risks, trends, and operational impact.

Skills

Team leadership

Data governance

SAP knowledge

Model N

Advanced Excel

Cross-functional collaboration

Education

Bachelor's degree in Business, Finance, Supply Chain, or related field

Tools

SAP

Model N

Job description

CSL Plasma is seeking a Manager, Customer Master Data Management to lead execution and governance of customer master data across the contract lifecycle. You will ensure accuracy, consistency, and readiness of data underpinning contract eligibility, order processing, and downstream financials, while driving root-cause fixes and cross-functional collaboration.

In this role you will manage a team, develop talent, enforce data standards, and partner with Finance, IT, and Operations to prevent