Customer Marketing Strategy & Operations Lead

Adobe; San Francisco (CA); On-site; USD 149,000 - 215,000; Full time

Job summary

Adobe is seeking a Strategy & Operations Partner to the Sr. Director/Director of Customer Group Marketing to guide customer marketing strategy and operations within a world-class marketing organization.

You will align priorities, surface risks, and bring clarity to a complex portfolio, acting as the connective tissue across teams. You’ll steward operating rhythms, prepare leaders for key forums, maintain governance, and support quarterly planning.

Qualifications

• 7+ years’ experience in business operations, marketing operations, or program management.
• Proven experience in large, matrixed organizations with cross-functional teams.
• Strong communication and influence skills, comfortable managing up, across, and down.

Responsibilities

• Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions
• Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums
• Maintain and evolve governance models, ensuring roles and workflows are clear
• Act as the operational point of contact for cross-functional teams
• Support the quarterly planning process for the customer segment
• Maintain a portfolio-wide view of all workstreams and planning horizons
• Track the health of key planning deliverables, risks, and interdependencies
• Aggregate and synthesize performance signals, data, and insights into a coherent view
• Identify patterns, gaps, and risks, translating them into clear recommendations
• Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities
• Liaise with Finance and Agency Ops for compliance, accurate forecasting, and timely resolution of funding issues

Skills

Business operations

Marketing operations

Program management

Cross-functional collaboration

Job description

Adobe is seeking a Strategy & Operations Partner to the Sr. Director/Director of Customer Group Marketing to guide customer marketing strategy and operations within a world-class marketing organization.

You will align priorities, surface risks, and bring clarity to a complex portfolio, acting as the connective tissue across teams. You’ll steward operating rhythms, prepare leaders for key forums, maintain governance, and support quarterly planning.