Customer Marketing Lead: Enterprise Stories, Advisory Board & Events

Factory; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Factory in San Francisco is seeking a Customer Marketing Lead to own the voice of the customer in marketing. You will build the first wave of customer stories, case studies, and a customer advisory board, partnering with Sales to align on messaging and proof points.

This founding role requires hiring a case study and content lead, shaping the customer evidence engine, and coordinating events and a customer conference.

Qualifications

• Led customer marketing, advocacy, or programs end-to-end.
• Experience hiring and managing a small team.
• Track record with enterprise, multi-stakeholder, long-cycle buying.
• Produced customer evidence: case studies, videos, references.
• Familiarity with AI coding-agent space is not required but learnable.
• Based in San Francisco and able to work in-office five days a week.

Responsibilities

• Own the customer evidence engine: case studies, stories, testimonials, video, etc.
• Build and run the customer advisory board.
• Get customers on stage via events, conferences, podcasts, webinars.
• Plan Factory's first customer conference and coordinate speakers and sponsors.
• Partner with Sales to secure references and strong customer input.
• Hire and build the team for case studies and content.
• Show impact through pipeline and expansion evidence.

Skills

Customer marketing

People management

Sales partnership

Enterprise experience

Technical storytelling

Job description

Factory in San Francisco is seeking a Customer Marketing Lead to own the voice of the customer in marketing. You will build the first wave of customer stories, case studies, and a customer advisory board, partnering with Sales to align on messaging and proof points.

This founding role requires hiring a case study and content lead, shaping the customer evidence engine, and coordinating events and a customer conference.