Customer Manager, Publix - Mars Petcare

mars; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Mars in Franklin, TN is seeking a Customer Manager, Publix to lead the development and execution of key account strategies for multiple grocery retailers across our dog and cat portfolio. You will build and sustain relationships with store partners to unlock mutual profitable growth.

The role requires a Bachelor’s degree and 5+ years in customer, analytics or marketing with direct customer interaction, along with strong cross-functional collaboration and data-driven decision making to drive

Qualifications

• Bachelor's degree required.
• 5+ years with customer/analytics/marketing experience including direct customer interaction.
• Experience building collaborative relationships with teams and stakeholders.
• Ability to analyze complex data sources to influence strategies.
• Demonstrated Bias for Action.

Responsibilities

• Develop and align retailer growth strategy across assortment, merchandising, pricing, and promotion.
• Lead direct and cross-functional teams to identify opportunities and collaborate on solutions.
• Own and manage the development of the financial forecast to deliver annual objectives.
• Leverage complex data sources to influence decisions of internal and external stakeholders.

Skills

Customer experience

Analytics

Marketing

Stakeholder management

Retail account mgmt

Education

Bachelor's degree

Job description

Job Description

Customer Manager, Publix

Franklin, TN

The Customer Manager, Publix serves as the face of the company to develop strong relationships with key stakeholders that unlock mutual profitable growth for Mars and our retail partners. This role will be responsible for leading the development and execution of key account strategies for multiple grocery retailers across our full portfolio of products (dog and cat).

What are we looking for?

• Bachelor's Degree
• 5+ years with customer/analytics/marketing experience including direct customer interaction.
• Successful experience building collaborative relationships within immediate team and across key stakeholders.
• Ability to understand complex data sources to develop and influence customer strategies.
• Demonstrated Bias for Action

What would be your key responsibilities?

• Achieve business objectives through developing and maintaining customer relationships by aligning strategy for retailers' growth across assortment, merchandising, pricing, and promotion
• Leads direct and cross functional teams to identify opportunities and collaborate on solutions
• Owns and manages the development of the financial forecast to deliver annual company objectives
• Leverage complex data sources to influence internal and external stakeholder decisions.

What can you expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.