Customer Manager

Youradv; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company seeks a Customer Manager to enhance sales initiatives, foster strong retailer relationships, and ensure effective promotional execution in natural independent stores. The ideal candidate thrives in a fast-paced environment and possesses excellent interpersonal skills, coupled with relevant experience.

Qualifications

• 2-4 years of sales or customer management experience in retail or consumer goods.
• Excellent interpersonal and communication skills.
• Detail-oriented, strong problem-solving and organizational abilities.

Responsibilities

• Cultivate and manage relationships with natural independent retailers.
• Drive sales by selling promotions and presenting new items.
• Review promotional contracts and address PO issues efficiently.

Skills

Interpersonal Skills

Problem Solving

Organizational Abilities

Job description

We are looking for a dynamic and detail-orientedCustomer Managerto support sales initiatives, build strong retailer relationships, and drive brand success within natural independent stores. This role is ideal for someone who thrives in a fast-paced environment, excels at client interactions, and is committed to ensuring seamless promotional execution.

Key Responsibilities:

• Cultivate and manage relationships with natural independent retailers, ensuring optimal product placement and engagement.
• Drive sales by selling in promotions and presenting new items to store partners.
• Validate in-store events with real-time photo documentation.
• Conduct shelf scanning to ensure product compliance and availability.
• Participate in scheduled client and internal team calls to align on strategy and performance.
• Review promotional contracts for accuracy and submit them to distributors and HQ retail partners.
• Address purchase order (PO) issues and resolve distributor-related concerns efficiently.
• Organize and execute client ride-alongs in the market to enhance brand visibility and store engagement.

Qualifications:

• 2-4 years of sales or customer management experience in retail or consumer goods.
• Excellent interpersonal and communication skills to foster strong relationships with clients and retailers.
• Detail-oriented with strong problem-solving and organizational abilities.
• Ability to work independently and handle multiple priorities effectively.
• Familiarity with natural/organic product sales is a plus.