Project Manager, Customer Support, Customer Success, Trainer & Social Media Manager (Tier 1 Support)

SMax Technologies; Canton (OH); Remote; USD 50,000 - 80,000; Full time

Job summary

SMax Technologies is seeking a Customer Support Manager to oversee implementation projects and manage customer relations remotely. This full-time role requires exceptional organizational skills, proficiency in social media management, and a commitment to enhancing client success. Join a dynamic team focused on innovative debt collection solutions and support your professional growth in a flexible and empowering environment.

Benefits

Generous Paid Time Off (PTO)

IRA retirement plan with employer match

Fully remote work environment with flexible scheduling

Opportunities for growth and professional development

Qualifications

• Exceptional organization and communication skills required.
• Preferred experience in debt collection or related industries.
• Ability to multitask and work effectively in a remote environment.

Responsibilities

• Oversee implementation projects and manage customer support.
• Engage with clients and drive brand engagement through social media.
• Develop training programs for clients on software functionalities.

Skills

Organization

Communication

Customer Support

Social Media Management

Problem-Solving

Education

Experience in Customer Support or Related Fields

Tools

Hootsuite

Canva

CRM Systems

Job description

1 week ago Be among the first 25 applicants

Company: SCollect Debt Collection Software

Location: Remote (Work from Home)

Employment Type: Full-Time

About SCollect:

SCollect is a leading provider of innovative debt collection software solutions, dedicated to empowering clients with efficient, user-friendly tools to streamline their collections process. We’re seeking a dynamic, organized, and communicative professional to join our team in a multifaceted role combining project management, customer support, customer success, training, and social media management.

Job Overview:

We are looking for a highly organized individual with exceptional communication skills to manage customer support, ensure customer success, provide training, and drive brand engagement through social media for our debt collection software. This role includes creating and managing social media content to attract new customers to SCollect. Candidates with knowledge or experience in debt collection are preferred.

Key Responsibilities:

• Project Management: Oversee implementation projects, coordinate with clients, and ensure timely delivery of software solutions.
• Customer Support (Tier 1): Respond to customer inquiries, troubleshoot issues, and provide technical assistance for SCollect software.
• Customer Success: Build and maintain strong client relationships, ensuring clients maximize the value of our software through proactive engagement and support.
• Training: Develop and deliver training sessions (virtual and potentially in-person) to educate clients on software functionality and best practices.
• Social Media Management: Create, schedule, and manage engaging social media posts across platforms (e.g., LinkedIn, Twitter/X, etc.) to promote SCollect software and drive new customer acquisition.
• Social Media Engagement: Actively engage with followers, respond to comments/messages, and foster community interaction to increase brand visibility and attract potential clients.
• Documentation: Maintain clear, accurate records of customer interactions, project progress, training materials, and social media performance metrics.
• Collaboration: Work closely with internal teams (development, sales, and leadership) to resolve issues, align messaging, and improve customer experience.

Qualifications:

• Exceptional organization and communication skills (written and verbal) are a must.
• Preferred: Knowledge or experience in debt collection or related industries.
• Experience in customer support, customer success, project management, training, or social media management (preferably in a SaaS or software environment).
• Proven ability to create engaging social media content and manage platforms to drive brand awareness and customer acquisition.
• Familiarity with social media tools (e.g., Hootsuite, Canva, Buffer) and analytics to track engagement and campaign performance.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced, remote work environment.
• Proficiency with CRM systems, support ticketing tools, virtual training platforms, and social media management software.
• Strong problem-solving skills and a customer-first mindset.
• Self-motivated, detail-oriented, and comfortable working independently from home.
• Generous Paid Time Off (PTO).
• IRA retirement plan with employer match.
• Fully remote work environment with flexible scheduling.
• Opportunities for growth and professional development.

Why Join SCollect?

Join a supportive, innovative team dedicated to helping clients succeed in debt collection. This role offers the opportunity to make a direct impact on customer satisfaction and business growth through creative social media strategies, all while working remotely with a company that values your skills and well-being.

How to Apply:

Please submit your resume, a brief cover letter outlining your relevant experience to : [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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