Account Manager, Customer Success

Dealer Spike LLC; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Dealer Spike LLC is seeking an Account Manager to enhance client relationships and drive revenue through digital marketing solutions. Responsibilities include managing client accounts, conducting reporting calls, and providing exceptional customer support. Ideal candidates possess strong communication skills and a background in customer service and digital marketing.

Qualifications

• 2+ years of customer service experience.
• 1+ year of digital marketing experience preferred.
• Experience working with a CRM preferred.

Responsibilities

• Develop professional relationships with clients.
• Manage assigned accounts with a focus on revenue growth.
• Perform monthly reporting calls with clients.

Skills

Customer service

Communication

Time management

Organizational skills

Interpersonal skills

Technical aptitude

Tools

CRM

Microsoft Word

Microsoft Excel

Google Apps

Job description

Account Manager

Dealer Spike is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!

The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and selling additional marketing and website services.

This individual should be able to communicate at a high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads, and results for our customers. Account Managers will need to be comfortable using various tools and interpreting statistical data to make beneficial suggestions for our dealers.

Here is more of what you’ll get to do:

• Understand all facets of Dealer Spike’s suite of website and marketing products and services.
• Perform monthly reporting calls with clients.
• Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
• Promote and sell additional marketing and website services, provide product training, and consult on best practices.
• Assess and monitor the website and marketing services to ensure quality standards and success, providing proactive solutions to increase traffic and leads.
• Work with the Site Production Team to facilitate seamless client onboarding and website launch.
• Handle customer comments, provide solutions, and follow up to ensure resolution.
• Keep records of customer interactions, process accounts, and file documents.
• Identify retention risks and work proactively to eliminate them.
• Update job knowledge through educational opportunities.

You’ll thrive in this role if you have:

• 2+ years of customer service experience.
• 1+ year of digital marketing experience preferred.
• Experience working with a CRM preferred.
• Excellent time management and organizational skills.
• Strong communication and interpersonal skills.
• Adaptable, energetic, team-player attitude.
• Ability to type 45 wpm.
• Ability to multitask efficiently.
• Proficient in Microsoft Word, Excel, Outlook, and Google Apps.
• Strong technical aptitude and quick learner.

We encourage you to apply even if you don't meet all the qualifications outlined here. This role is not open to candidates in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is a leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across multiple industry verticals. Our brands include Dealer Spike, Dealer Car Search, Frazer, and others. We are an international company with offices in the US, Mexico, Belize, India, and The Netherlands.

LeadVenture is an equal opportunity employer, committed to diversity and nondiscrimination in the workplace.