Customer Success Associate Account Manager

System One; Pittsburgh (Allegheny County); Remote; USD 60,000 - 90,000; Full time

Job summary

Une entreprise de solutions de main-d'œuvre axée sur le succès des clients recherche un Associate Account Manager. Ce rôle, basé à distance, implique de maintenir des relations clients profitables et durables, ainsi que de gérer des projets pour maximiser la valeur pour l'entreprise et les clients. Les avantages comprennent une couverture santé et un plan 401(k).

Benefits

Couverture santé

401(k)

Autres avantages pour les employés

Qualifications

• Expérience en gestion des comptes ou service client.
• Solides compétences en communication et résolution de problèmes.
• Gestion de projets dans un environnement dynamique.

Responsibilities

• Être le contact principal pour les clients et gérer les relations.
• Faciliter la communication et résoudre les problèmes.
• Développer des plans d'affaires internes pour la rentabilité et la rétention.

Skills

Gestion de projets

Communication

Résolution de problèmes

Education

Diplôme en gestion ou domaine connexe

Job description

Customer Success Associate Account Manager

Location: Remote
Type: Freelance / Project-based
Department: Customer Success

Mission: The Customer Success & Growth team manages mutual success for the Company and its Customers, facilitating customer relationships that are profitable, sustainable, and supportive of growth. The team is responsible for performance metrics, quality standards, proactive customer engagement, and value optimization.

Associate Account Manager Role: The Account Manager is the primary contact and relationship owner for Customers. They maintain a shared action plan to maximize value, facilitate communication, resolve issues, and manage projects. They also develop internal business plans to drive profitability, growth, and retention.

System One and its subsidiaries provide outsourced workforce solutions across North America, offering benefits such as health coverage, 401(k), and other employee benefits. We are an Equal Opportunity Employer committed to diversity and inclusion.