Customer Loan Services Liaison

Fortera-Credit-Union; Clarksville (TN); On-site; USD 20,000 - 22,000; Full time

Job summary

Fortera Federal Credit Union is seeking a Full Time Admin Support Worker in Clarksville, TN to handle consumer loan servicing and provide high-quality member support. The role involves assisting internal teams, processing requests, and ensuring accuracy across reports while maintaining confidentiality and professional standards.

The position requires strong MS Office skills, attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; some college or administrative training preferred.
• Basic knowledge of loan products and the registration/lien placement process is expected.
• Proficiency in MS Office Suite and document handling is required.

Responsibilities

• Administers and manages loan servicing for existing Consumer Loans.
• Provides phone support to internal team members and clarifies loan policies.
• Processes consumer loan servicing requests and makes basic adjustments.
• Handles payoff requests and line of credit closure requests.
• Maintains routine and confidential member correspondence and documents.
• Drives accuracy by reviewing weekly/monthly reports and resolving issues.

Skills

MS Office Suite

Interpersonal communication

Attention to detail

Time management

Oral and written communication

Education

High school diploma or equivalent

Some college or administrative training

Tools

Synapsis

Loan servicing software

Job description

Fortera Federal Credit Union is seeking a Full Time Admin Support Worker in Clarksville, TN to handle consumer loan servicing and provide high-quality member support. The role involves assisting internal teams, processing requests, and ensuring accuracy across reports while maintaining confidentiality and professional standards.

The position requires strong MS Office skills, attention to detail, and the ability to work independently in a fast-paced environment.