Loan Servicing & Member Support Specialist

ADP, Inc.; Clarksville (TN); On-site; USD 27,000 - 30,000; Full time

Job summary

Fortera Federal Credit Union in Clarksville, TN seeks an admin support professional to deliver high-quality service while assisting internal and external stakeholders with general tasks in Consumer Loan Servicing.

The role focuses on loan servicing, basic adjustments, payment reversals, and maintaining accurate records, requiring strong organizational and communication skills and strict confidentiality.

Qualifications

• High school diploma or equivalent; some college or administrative training preferred.
• Basic knowledge of loan products.
• Understanding of the registration/lien placement process preferred.
• Understanding of document formats, spreadsheets, and Loan communications.
• Proficiency in MS Office Suite.

Responsibilities

• Administers and manages loan servicing for existing Consumer Loans.
• Provides phone support to internal team members.
• Receives and processes requests related to consumer loan servicing.
• Handles basic loan adjustments, re-amortization calculations, payment modifications/adjustments, and loan extension requests.
• Handles various requests, including mail inquiries, line of credit closure requests, and payoff requests.
• Reviews weekly and monthly reports to ensure accounts are accurate and current.
• Maintains routine and confidential member correspondence and other administrative tasks.

Skills

Customer service

Communication

Time management

Detail oriented

Teamwork

Education

High school diploma

Some college

Tools

MS Office Suite

Job description

Fortera Federal Credit Union in Clarksville, TN seeks an admin support professional to deliver high-quality service while assisting internal and external stakeholders with general tasks in Consumer Loan Servicing.

The role focuses on loan servicing, basic adjustments, payment reversals, and maintaining accurate records, requiring strong organizational and communication skills and strict confidentiality.