Customer Lifecycle Leader — Growth, Retention & Upsell

Wire 3; Daytona Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary + Bonus Eligible

Company-paid medical, dental, and vision insurance

120 hours paid time off (PTO)

401(k) plan with company match

Job summary

Wire 3 is looking for a Customer Lifecycle Manager in Daytona Beach, FL. This role focuses on owning the post-acquisition customer journey, from onboarding to retention strategies. Ideal candidates will have strong lifecycle marketing experience and proficiency in email marketing automation tools like HubSpot and Klaviyo. The role emphasizes a data-driven approach to improving customer experiences and reducing churn. Wire 3 offers competitive salary, benefits, and a dynamic work environment.

Qualifications

• Proven lifecycle marketing, CRM, email marketing, or retention expertise with hands-on experience.
• Strong analytical skills to identify trends and drive action based on data.
• Experience in a subscription or recurring-revenue business.

Responsibilities

• Design and optimize post-sale customer lifecycle journey.
• Own all email strategy and execution for lifecycle channels.
• Monitor subscriber base and identify at-risk customers.

Skills

Lifecycle marketing expertise

Email marketing proficiency

Strong analytical skills

Excellent copywriting instincts

Project management skills

Comfort with AI tools

Education

Bachelor’s degree in Marketing, Communications, or Business

5+ years of experience in lifecycle marketing or CRM

Tools

HubSpot

Klaviyo

Braze

Zendesk

Job description

Wire 3 is looking for a Customer Lifecycle Manager in Daytona Beach, FL. This role focuses on owning the post-acquisition customer journey, from onboarding to retention strategies. Ideal candidates will have strong lifecycle marketing experience and proficiency in email marketing automation tools like HubSpot and Klaviyo. The role emphasizes a data-driven approach to improving customer experiences and reducing churn. Wire 3 offers competitive salary, benefits, and a dynamic work environment.