Customer Lead Coordinator (Hot Inbound Leads)

My Utilities; Dallas (TX); On-site; USD 37,800 - 46,200; Full time

Benefits offered by this job

$42,000 annual salary

Paid training

Paid time off

Medical, dental, and vision insurance

401(k)

Job summary

My Utilities, located in Dallas, TX, is seeking a motivated individual for a customer service role with an annual salary of $42,000. The position involves answering inbound calls, scheduling sales conversations, and maintaining organized documentation. Ideal candidates are organized, responsive, and can manage a high-volume call environment.

Benefits include paid training, time off, and medical insurance. Bilingual English/Spanish is preferred but not required. Join our team and contribute to simplifying the move-in process for our customers.

Qualifications

• 0-2+ years of experience in customer service, call center, or coordination.
• Comfortable managing high call volume and multitasking.
• Reliable and responsive work style.

Responsibilities

• Answer inbound calls from customers requesting help.
• Schedule conversations with sales advisors.
• Maintain clean and organized documentation.

Skills

Customer service

Call center experience

Strong communication skills

Organizational skills

Detail-oriented

Multitasking

Tools

CRM software

Scheduling tools

Job description

$42,000 Salary | In-Office | Dallas, TX | Bilingual preferred but not required

When customers reach out, you're the first connection. You answer, qualify, and make sure they get scheduled with the right sales advisor quickly. If you're organized, responsive, and comfortable on the phone, this role is for you. Customers love what we do. We've earned thousands of five-star reviews by making the move-in process simple.

This is a high-activity coordination role with steady inbound volume.

What a typical day looks like:

• Answer inbound calls from customers requesting help
• Respond quickly to new lead notifications
• Schedule conversations with sales advisors
• Route leads correctly in the CRM
• Follow up to ensure appointments happen
• Communicate with sales and processing teams
• Maintain clean, organized documentation

What This Role Is:

• Front-line customer interaction
• High responsiveness and urgency
• Structured but fast‑paced
• Team‑based and collaborative
• A key link in the sales process

What success looks like:

• Fast response time to inbound leads
• High appointment scheduling rate
• Low lead drop‑off
• Clean CRM execution

Strong backgrounds include:

Customer service

• Call center
• Front desk
• Appointment setting
• Sales support
• Administrative coordination

Work Environment:

• Full‑time, in‑office role in Dallas, TX
• Team‑oriented environment
• Clear processes and workflows
• Supportive leadership

About Us:

MyUtilities is an established company expanding our Dallas team. We simplify the move‑in process by helping customers set up essential home services in one place.

Requirements:

• 0‑2+ years of customer service, call center, or coordination experience
• Comfortable answering and managing high call volume
• Strong communication and phone presence
• Highly organized and detail‑oriented
• Ability to multitask and manage multiple conversations
• Comfortable using CRM and scheduling tools
• Reliable and responsive work style
• Ability to work full‑time, in‑office in Dallas, TX
• Bilingual English/Spanish preferred but not required

Benefits:

• $42,000 annual salary
• Paid training
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k)