Customer Enrollment Specialist

HumCap; Dallas (TX); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Paid training

Paid time off

Medical, dental, and vision insurance

401(k)

Job summary

HumCap is hiring Customer Enrollment Specialists to assist warm, inbound customers requesting home services in Dallas. The role involves confirming details and completing enrollments without cold calling, creating a supportive environment for motivated professionals.

Offering a base salary of $46,000 plus uncapped commission, you can achieve over $70K in your first few months. Additional benefits include paid training, health insurance, and a 401(k). Join us in this growing team!

Qualifications

• Enjoy talking with customers throughout the day.
• Build rapport quickly and naturally.
• Stay organized in a high-volume environment.

Responsibilities

• Contact customers who submitted service requests.
• Confirm service details and customer information.
• Finalize enrollments and transition orders.

Skills

Customer communication skills

Organizational skills

Sales techniques

Job description

Customer Enrollment Specialist (Warm Leads) - No Cold Calling

$70K+ OTE | $46,000 Base + Uncapped Commission

Most specialists are on pace for $70K+ annually within 1-2 months. Top performers earn $100K+ in this role.

HumCap’s client is hiring Customer Enrollment Specialists to support warm, inbound customers who are already requesting home services. This is not cold calling—customers have already selected the services they want. Your role is to confirm details, ensure the right fit, and complete enrollment.

About the Company

HumCap’s client is a growing home services concierge organization that partners with major referral platforms to help customers set up essential services during their move. As demand continues to grow, they are expanding their Dallas-based team and looking for motivated professionals to support that growth.

If you’re looking for steady activity, strong earning potential, and a role with clear advancement opportunities, we encourage you to apply.

What You’ll Do

In this fast-paced, inbound sales support role, you will:

• Contact customers who have already submitted service requests through a partner app
• Confirm service details, move-in dates, and customer information
• Ensure selected services align with the customer’s home and needs
• Recommend upgrades only when they genuinely add value
• Finalize enrollments and transition orders to the processing team
• Maintain accurate, clean documentation in the CRM

This role offers steady daily call volume and clear performance expectations.

What This Role Is Not

• No cold calling
• No high-pressure or aggressive closing
• Not commission-only

These are warm, ready-to-buy customers. Your job is to guide, confirm, and complete the process.

Who Thrives in This Role

You’ll be successful if you:

• Enjoy talking with customers throughout the day
• Build rapport quickly and naturally
• Stay organized in a high-volume environment
• Move with urgency while maintaining accuracy
• Are motivated by clear goals and commission incentives

Common backgrounds

If you’re coachable, dependable, and comfortable being on the phone most of the day, this role offers strong earning potential.

• Uncapped commission structure
• Top performers earn significantly more
• Paid training from day one
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k)

What Success Looks Like

• Fast response times to inbound customer requests
• Accurate service confirmations
• Clean, consistent CRM documentation
• Helping customers complete their purchase smoothly and efficiently
• Monday–Friday schedule (some evening/weekend options available)
• Comfortable call-center-style office environment