Customer Intelligence & Sales Operations Internship

Wandercraft; New York (NY); On-site; USD 20,000 - 33,000; Full time

Job summary

Wandercraft is seeking a Customer Intelligence & Sales Operations Intern to support the USA and Europe regions from New York or Paris. You will help structure sales operations, map institutions, enrich data, and optimize CRM workflows using HubSpot.

You will collaborate across France, US and Europe to harmonize data, improve dashboards, and produce KPI reports while engaging in business development activities and market exploration.

Qualifications

• Pursuing a Bachelor’s degree (4–5 years) in business, engineering or related field.
• Fluent English; additional European language is a plus.
• Strong interest in health, tech and innovation.
• Comfortable with Excel/Google Sheets, PowerPoint, HubSpot and AI tools.
• Excellent communication, initiative and teamwork.

Responsibilities

• Source qualified prospects using databases, events, LinkedIn and AI tools.
• Organize and participate in pre-qualification meetings with healthcare institutions.
• Map and profile institutions, decision makers and segments for field teams.
• Harmonize customer data across USA/Europe teams.
• Improve sales dashboards and pipeline tracking; produce KPI reports and forecasts.
• Contribute to CRM optimization (HubSpot) and migration from Monday to HubSpot; create user guides and train teams.
• Map and enrich client/prospect database, especially for large hospital groups.
• Analyze market segments, institution profiles, activity volumes and purchasing trends.
• Qualify inbound leads and identify opportunities.
• Prospect new clients and schedule meetings; report activity to USA/Europe Directors.

Skills

Fluent English

Initiative-taking

Strong communication

Excel/Google Sheets

HubSpot

PowerPoint

ChatGPT/Claude

Curious

Education

Bachelor’s degree pursuing (4/5)

Tools

HubSpot

HubSpot (CRM)

Monday.com

Job description

As a Customer Intelligence & Sales Operations Intern, you will be supervised by our Business Directors for the USA and Europe regions. You will work on concrete missions, spanning the structuring of sales operations and the active development of new clients:

Supporting and improving sales processes

• Actively sourcing qualified prospects (via databases, trade shows, LinkedIn, AI tools, etc.)

• Organizing and taking part in pre-qualification meetings with healthcare institutions

• Preparing and optimizing, using AI and other tools, the mapping for field teams (institution profiles, prospect qualification, identification of key decision makers)

• Collaborating with the France, US and Europe teams to harmonize customer data across both regions

• Improving the Sales teams’ tracking dashboards to streamline field teams’ day-to-day work and improve pipeline tracking

• Producing performance reports and ad hoc analyses (KPIs, forecasting)

• Contributing to CRM optimization (HubSpot)

• Contributing to the migration from Monday to HubSpot (CRM), producing the practical user guide, and training teams on the new processes

Customer Intelligence

• Mapping and enriching our client and prospect database (healthcare institutions, decision makers, clinical specialties…), particularly for large hospital groups

• Analyzing market segments, institution profiles, activity volumes and purchasing trends

• Processing and qualifying inbound leads (mapping)

• Monitoring the competition and identifying targeted prospecting opportunities

Business Development

• Identifying and actively prospecting new potential clients (hospitals, rehabilitation centers, healthcare groups) beyond the existing pipeline

• Handling outreach and scheduling commercial meetings, making first contact with identified prospects

• Contributing to the exploration of new markets and segments (new geographic areas, new types of institutions) in line with Wandercraft’s growth strategy

• Providing regular reporting on prospecting activity to the USA/Europe Business Directors

Desired Qualities:Organized, methodical and process-orientedCurious and open-mindedFast learner, thriving in complex environmentsEnjoys client contact and has an appetite for business prospecting

Desired Profile:Student pursuing a Bachelor’s+4/5 degree (business school, engineering school or university)Strong interest in health, tech and innovationComfortable with Excel/Google Sheets, PowerPoint, HubSpot and ChatGPT/ClaudeInitiative-taking and strong communication skillsInterest in sales and business development (people skills, enjoys closing deals)Fluent English required (working language with the US team)French or another European language is a plus

Why join Wandercraft?Join an international, fast-growing leader in robotic MedTechWork for an impact-driven company serving patientsThrive in a dynamic, multicultural environment focused on innovationCross-functional learning opportunities (sales, strategy, product, healthcare…)

Location: New York City (Manhattan) or Paris (75013)

Contract: VIE / 6-month Internship