Customer Integration Manager

C.H. Robinson Worldwide; Missouri; Hybrid; USD 67,000 - 106,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

C.H. Robinson seeks a Customer Integration Manager to support our Freightview platform and help customers achieve higher satisfaction through connected products.

You’ll lead onboarding, manage integrations, and ensure initial success and continued value for customers. This hybrid role is based in our Kansas City office with in-office expectations of 1–2 days per week, collaborating with Sales, Product, and Engineering to drive adoption, resolve issues, and continually improve processes and

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum 5 years of experience with customer interactions.
• Preferred familiarity with CHR’s systems.
• Preferred familiarity with CHR’s business model and customer dynamics.

Responsibilities

• Lead onboarding and implementation for new Freightview customers, including setup, configuration, and successful launch execution.
• Provide training and best practices to drive adoption and ensure customers utilize Freightview capabilities effectively.
• Serve as escalation point for complex issues; investigate and troubleshoot technical/operational challenges and communicate updates to customers.
• Manage integration projects (APIs, EDI, carrier connections) and oversee testing through deployment.
• Collaborate with Sales, Product, and Engineering to ensure smooth customer transitions and advocate for customer needs.
• Identify recurring pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.

Skills

Customer interactions

Education

Bachelor’s degree

Job description

C.H. Robinson is looking for a Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve. The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates.This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Customer Onboarding & ImplementationLead onboarding and implementation for new Freightview customers, including setup, configuration, carrier connectivity, and successful launch execution.Provide training and best practices to drive adoption and ensure customers effectively utilize Freightview capabilities.Customer Support & Problem ResolutionServe as an escalation point for complex issues, investigating and troubleshooting technical and operational challenges.Partner with Engineering and Product teams to resolve issues and proactively communicate updates to customers.Customer IntegrationsManage integration projects (APIs, EDI, carrier connections), translating business requirements into technical solutions and overseeing testing through deployment.Monitor integration performance and identify opportunities to optimize data flow and connectivity.Cross-Functional CollaborationPartner with Sales, Product, and Engineering teams to ensure smooth customer transitions and advocate for customer needs.Collaborate with Customer Success and Support to enhance processes, improve outcomes, and inform product enhancements.Continuous ImprovementIdentify recurring customer pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.Create and maintain documentation, track key metrics, and contribute insights to drive ongoing process and product improvements.QUALIFICATIONSRequired:Bachelor’s degree from an accredited college or universityMinimum 5 years of experience with customer interactionsPreferred:Familiarity with CHR’s systemsFamiliarity with CHR’s business model and customer dynamics (e.g., accessorial, customer requirements)Values a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$66,900.00 - $105,800.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page