Customer Integration Manager

C.H. Robinson; Kansas City (MO); Hybrid; USD 67,000 - 106,000; Full time

Benefits offered by this job

Medical plans

HSA

Dental & Vision

Paid time off

401(k) matching

Employee stock purchase plan

Job summary

C.H. Robinson is seeking a Customer Integration Manager to enable value realization for Freightview customers. You will drive onboarding, integration projects, and ongoing success across our connected products.

The role emphasizes training, deployment, and cross-functional coordination to deliver reliable, scalable digital connections. Based in Kansas City on a hybrid schedule, you will work with Sales, Product, and Engineering teams to optimize customer outcomes and satisfaction through robust

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of experience with customer interactions.

Responsibilities

• Lead onboarding and implementation for new Freightview customers.
• Provide training and best practices to drive adoption.
• Serve as escalation point for complex issues and coordinate with Eng/Product teams.
• Manage integration projects (APIs, EDI, carrier connections) and oversee testing.
• Monitor integration performance and optimize data flow.
• Collaborate with Sales, Product and Engineering to ensure smooth transitions.
• Identify recurring pain points and develop scalable improvement solutions.
• Create and maintain documentation and track key metrics.

Skills

Customer engagement

Account management

Cross-functional collaboration

Technical onboarding

API connectivity

Education

Bachelor’s degree

Job description

C.H. Robinson is looking for a Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve. The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates.

This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week.

Duties And Responsibilities

The duties and responsibilities of this position consists of, but is not limited to, the following:

Customer Onboarding & Implementation

• Lead onboarding and implementation for new Freightview customers, including setup, configuration, carrier connectivity, and successful launch execution.
• Provide training and best practices to drive adoption and ensure customers effectively utilize Freightview capabilities.

Customer Support & Problem Resolution

• Serve as an escalation point for complex issues, investigating and troubleshooting technical and operational challenges.
• Partner with Engineering and Product teams to resolve issues and proactively communicate updates to customers.

Customer Integrations

• Manage integration projects (APIs, EDI, carrier connections), translating business requirements into technical solutions and overseeing testing through deployment.
• Monitor integration performance and identify opportunities to optimize data flow and connectivity.

Cross-Functional Collaboration

• Partner with Sales, Product, and Engineering teams to ensure smooth customer transitions and advocate for customer needs.
• Collaborate with Customer Success and Support to enhance processes, improve outcomes, and inform product enhancements.

Continuous Improvement

• Identify recurring customer pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.
• Create and maintain documentation, track key metrics, and contribute insights to drive ongoing process and product improvements.

Qualifications

Required:

• Bachelor’s degree from an accredited college or university
• Minimum 5 years of experience with customer interactions

Preferred:

• Familiarity with CHR’s systems
• Familiarity with CHR’s business model and customer dynamics (e.g., accessorial, customer requirements)
• Values a diverse and inclusive work environment

Compensation Range

$66,900.00 - $105,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page