Integration Technology Business Analyst III

C.H. Robinson Worldwide; Eden Prairie, Northern (MN, KY); Hybrid; USD 85,000 - 134,000; Full time

Benefits offered by this job

401(k) with company matching

Employee Stock Purchase Plan

Paid Time Off

Job summary

C.H. Robinson Worldwide is seeking an Integration Technology Business Analyst III to lead and manage multiple digital integration projects within the Global Forwarding business, delivering robust, scalable solutions aligned to enterprise architecture and driven by stakeholder needs.

The role includes eliciting requirements, analyzing data, coordinating with business and technology teams, guiding project delivery, defining tests, and creating artifacts while mentoring others and promoting

Qualifications

• 4+ years of business analysis, software, or customer implementation experience.
• 3+ years of experience managing complex projects spanning cross-functional teams.
• Experience with standard data exchange formats (delimited flat files, XML, EDI X12, EDIFACT, or IDOC).
• Experience with API requirements, implementation, and testing.
• Experience leading project teams.
• Minimum 2 years of experience delivering projects in an agile environment.
• Bachelor’s degree or minimum of 4 years of equivalent work experience and high school diploma/GED.

Responsibilities

• Leads and manages multiple digital integration projects with moderate to high complexity, defining new patterns and gaps in the platform.
• Facilitates effective meetings, maintains scope and timelines, mitigates risks, and resolves technical issues.
• Learns business processes, elicits and translates needs into requirements for value-delivering solutions.
• Provides alternatives to drive speed to market.
• Documents and validates current/future state processes and end-to-end data flows.
• Creates and maintains project artifacts for customer implementations.
• Provides solution education and monitors end-to-end data flow, driving issue resolution.
• Collaborates to build partnerships and translate requirements into integration implementations.
• Manages risk with comprehensive test plans across Regression, SIT, and UAT; owns cross-functional testing.
• Provides training and coaching on team initiatives and soft skills.
• Keeps informed of evolving business models and capabilities essential to integration design.
• Other duties as assigned per team or country requirements.

Skills

Business analysis

Project management

Agile experience

SQL

Stakeholder communication

Problem solving

Education

Bachelor’s degree or equivalent work experience

Tools

SQL

Job description

C.H Robinson is seeking an Integration Technology Business Analyst III who will lead and manage multiple digital integration projects in support of our Global Forwarding business, delivering robust technical solutions that are supportable, stable, and aligned to enterprise architecture. The Integration Technology Business Analyst III elicits and creates requirements for our customer digital integration, learning the customer's business processes, analyzing data, and maintaining a thorough understanding of our internal practices. You will consult on digital communication technology methodologies and solutions that span multiple technical domains while contributing to team process development and continuous improvement efforts. This role partners with, educates, and influences internal and external partners, building and maintaining effective working relationships.

This role can be based only in MN, IL, or Kansas City.

DUTIES AND RESPONSIBILITIES

• Leads and manages multiple digital integration projects with moderate to high complexity, defining new patterns, leveraging existing patterns, and addressing gaps in the platform, partners with business and technology teams on more complex customers
• Facilitates effective meetings, keeps internal and external stakeholders informed, sets and maintains project scope and timelines, mitigates risks, partners with others to resolve technical issues, provides guidance and consultation to the project team, ensures deliverables are met by managing day-to-day work, and escalates issues appropriately
• Partners with stakeholders and business resources to learn business processes, elicit, analyze, and translate business needs into requirements that result in solution designs that deliver value and meet the business needs.
• Provides alternatives that will help drive speed to market
• Documents and validates current and future state operational processes and end to end data flows, reviews documentation with the appropriate stakeholders, and evaluates and communicates the business operations impact
• Creates and tailors, or maintains project artifacts such as matrices, project\\test plans, and technical documentation for customer specific implementations
• Provides solution education, monitors end to end data flow and drives issue resolution as needed
• Consults, collaborates to build partnerships with internal and external partners, and influences others to translate innovative business requirements into integration implementations and advocates for enhanced solutions that align with modern methods of integration
• Manages business and technical risk areas by creating and executing a comprehensive test plan (Regression Quality Assurance Testing, System Integration Testing, and User Acceptance Testing) Owns cross functional testing scenarios, including creating, executing, and educating the team
• Provides training and coaching through partnering on team initiatives, paired analysis, peer project reviews, providing and receiving soft skill training and feedback
• Stays informed of evolving business modes, services, and application and technology capabilities essential to designing and implementing partner integration solutions
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• 4+ years of business analysis, software, or customer implementation experience
• 3+ years of experience managing complex projects spanning cross-functional teams
• Experience with standard data exchange formats (delimited flat files, XML, EDI X12, EDIFACT, or IDOC)
• Experience with API requirements, implementation, and testing
• Experience leading project teams
• Minimum 2 years of experience delivering projects in an agile environment
• Bachelor’s degree or minimum of 4 years of equivalent work experience and high school diploma/GED

Preferred Qualifications

• Familiarity with JSON AI literacy and experience utilizing AI-enabled tools
• Business and/or technical knowledge of transportation, logistics, or global forwarding
• Experience with communication protocols (AS2, FTP, VAN, web services)
• Strong written and verbal communication skills with the ability to communicate technical concepts effectively in a manner that is understood by all partners
• Experience facilitating meetings, keeping focus, balancing multiple viewpoints from stakeholders, and resolving conflict as necessary
• A learning and growth mindset
• An openness to giving and receiving feedback
• A willingness to coach others, sharing knowledge, skills, and lessons learned
• Strong analytical, problem solving and process mapping skills
• Proficient in using SQL and/or other data query tools
• Ability to take on multiple priorities, manage them independently, prioritize work for self and others to manage time effectively, and deliver on commitments

Values a diverse and inclusive work environment

Compensation Range

$85,100.00 - $134,400.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer.

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.

We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\\Disabled\\Veteran

Benefits Your Health, Wealth and Self

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.

With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200.

We’ve been an innovator in logistics for over 100 years.

Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy.

With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people.

FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry.

Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.