Account Manager

C.H. Robinson Worldwide; Collierville (TN); Hybrid; USD 24,000 - 50,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) matching

Paid time off

Job summary

C.H. Robinson Worldwide is seeking a Customer Account Specialist in the United States, Tennessee area.

You will build relationships with customers and collaborate with internal teams to solve complex problems, using Navisphere-like platforms to manage shipments and grow skills in operations, sales, and account management. The role offers onboarding and training, with in-office collaboration four days per week and one remote day, a pathway to internal promotions, and a comprehensive benefits

Qualifications

• Experience in customer relations or customer service.
• Ability to navigate and solve customer issues with urgency and accuracy.
• Willingness to learn account management, sales, and operations within logistics.

Responsibilities

• Build and maintain relationships with customers to ensure ongoing partnerships.
• Communicate shipment updates proactively with a customer-centric approach.
• Analyze inquiries and provide timely insights and updates to customers.
• Identify opportunities to improve operational efficiency and respond to inquiries with urgency.
• Collaborate with Account Management, Operations, and Capacity teams to satisfy customer needs.

Skills

Customer engagement

Relationship building

Communication

Problem solving

Negotiation

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office Suite

Job description

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.So what can we do for you?Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on!Flexibility for your wellbeingAt C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.On your next adventure, you’ll:Build and develop relationships with customers to ensure continued partnershipCommunicate shipment updates proactively and accurately ensuring a customer centric approachAnalyze customer inquiries and provide quality and timely insights and updates to your customersProactively identify opportunities to improve operational efficiencyRespond to customers with a sense of urgency to provide an excellent customer experienceLeverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectationsNetwork internally with Account Management, Operations, and Capacity teamsYou’re a great fit if you have:High School Diploma or GED equivalentPrevious Customer Engagement ExperienceAbility to travel up to 5% (domestically)Even better if you:Value a diverse and inclusive work environmentHave basic proficiency in Microsoft Office Suite of ProgramsDisplay attention to detail, accuracy, and problem solvingExhibit demonstrated negotiation, collaboration, and influencing skillsHold a Bachelor’s Degree from an accredited college or universityWe value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$17.31 - $36.04The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page