Customer Intake Specialist

Medical Guardian; United States; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Care Plan (Medical)

Paid Time Off

Short Term Disability

Long Term Disability

Retirement Plan (401k)

Job summary

MedScope, a division of Medical Guardian, is hiring for the Customer Intake Department. The role involves inputting new orders received by phone, fax, or email, verifying order details, and updating customer records in our customized system.

Candidates must handle confidential health information under HIPAA, work 9:00am–5:00pm ET full-time, and be authorized to work in the United States without visa sponsorship. Tech skills include Microsoft Office and 40 WPM typing.

Qualifications

• Minimum associate degree in healthcare related field (preferred).
• Proficiency in Microsoft Office required.
• Typing speed of at least 40 WPM.
• Authorized to work in the United States without visa sponsorship.
• Must complete a successful background check and FBI fingerprint.
• Ability to adapt to changes.

Responsibilities

• Monitor queues for Intake communications and data entry of new orders and updates.
• Verify information on order forms and correct records as needed.
• Navigate healthcare portals to locate information for processing orders.
• Enter data into the company system and update customer records.
• Cancel services when appropriate and manage customer records.

Skills

40 WPM typing

MS Office proficiency

Excellent communication

Detail oriented

Adaptable

Team collaboration

Education

Associate degree in healthcare

Tools

Microsoft Office

Healthcare portals navigation

Job description

MedScope(a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This is a full-time position requiring a daily schedule of 9:00am-5:00pm ET.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.

• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database

• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders

• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order

• Making necessary changes to existing customer records, and cancelling service when needed

• Answering phone calls and emails daily

• Minimum associate degree in healthcare related field (preferred)

• Proficiency in the Microsoft Office suite of applications required

• Candidates must be authorized to work in the United States without current or future need for visa sponsorship

• Must complete a successful background check and FBI fingerprint

• Ability to type at least 40 WPM

• Must complete daily tasks assigned

• Must be detail oriented

• Ability to adapt to changes

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills

• Critical thinker - ability to decipher when things are missing or incorrect

• Accurate and organized - heavy data entry of important information

• Friendly phone demeanor - will be in direct contact with both customers and referring sources

• Team player - will work on the Intake team as well as with other departments daily

• Punctual and reliable with a professional appearance and demeanor

• Health Care Plan (Medical, Dental & Vision)

• Paid Time Off (Vacation & Public Holidays)

• Short Term & Long Term Disability

• Retirement Plan (401k)