Customer Intake Specialist

Medical Guardian; North Carolina; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Care Plan

Paid Time Off

Disability Insurance

401k

Job summary

MedScope, a division of Medical Guardian, is hiring for a full-time Customer Intake Specialist. You will input new orders received by phone, fax, or email, verify details, and update the system while ensuring HIPAA compliance. Collaboration across departments is essential.

The role requires daily 9:00am-5:00pm ET hours and residency in the United States. An associate degree in a healthcare-related field and proficiency with Microsoft Office are preferred.

Qualifications

• Must handle confidential health information per HIPAA guidelines.
• Minimum associate degree in healthcare related field preferred.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Input new orders from phone, fax, or email into the system.
• Verify order form information and contact customer or referring source as needed.
• Navigate healthcare portals to locate customer information for intake.
• Enter orders and update customer records, cancel accounts when needed.
• Answer calls and emails daily and collaborate with other departments.

Skills

Attention to detail

Excellent communication

Team player

Critical thinking

Adaptability

Typing speed 40 WPM

Education

Associate degree in healthcare

Tools

Microsoft Office

Job description

MedScope(a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This is a full-time position requiring a daily schedule of 9:00am-5:00pm ET.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily

• Minimum associate degree in healthcare related field (preferred)

• Proficiency in the Microsoft Office suite of applications required
• Candidates must be authorized to work in the United States without current or future need for visa sponsorship
• Must complete a successful background check and FBI fingerprint
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)