Customer Instructional Designer Remote United States

AbsenceSoft; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Impact on future of work

Remote-first environment

Growth opportunities

Competitive rewards

Flexible time off

Belonging & balance

Job summary

AbsenceSoft is seeking an Instructional Designer to build AbsenceSoft University—courses, learning paths, and assessments—and translate complex product changes into training customers can use. You’ll partner with Compliance, Product, and Customer Success to accelerate onboarding and adoption.

This role reports to the Director, Customer Education. You’ll design, develop, and publish courses in a modern LMS, create quizzes, and track outcomes while ensuring alignment with evolving leave and

Qualifications

• 3+ years of experience in instructional design or curriculum development, ideally within a B2B SaaS environment.
• A self-directed, naturally curious learner who builds deep product expertise independently and knows when to move forward solo versus loop in a manager.
• Working knowledge of FMLA, ADA, or state leave laws, with the ability to collaborate with a compliance team and synthesize regulatory updates into clear, usable content.
• Strong writing skills, translating technical or dense material into clear, accessible content.
• Comfortable building and publishing courses in a modern LMS such as Skilljar, Docebo, or Absorb, and authoring tools like Articulate 360, Camtasia, or Captivate.
• Background in leave and accommodations management or HR technology, a CLMS certification, or experience building product training alongside a product team is a strong plus.
• Familiarity with SCORM/xAPI standards, basic video production, or Salesforce/CRM-driven learner reporting is also valuable.

Responsibilities

• Design and build courses, learning paths, and assessments — including quizzes and certification exam content — that reflect our product and how customers actually use it, applying sound instructional design practices and SCORM/xAPI standards.
• Build deep expertise in the AbsenceSoft platform, serving as the team's go-to resource on what's changing and why it matters for training.
• Partner with the product team to gain early visibility into upcoming releases, updating training content before or as those releases launch.
• Collaborate with the compliance team to translate regulatory updates into accurate content, with final review from the Director, and maintain clear records of what's changed and why.
• Use course data to identify what's working and where content needs a refresh.
• Uphold organizational security and compliance controls within the scope of this role.

Skills

Instructional design

Curriculum development

LMS platforms

SCORM/xAPI

Technical writing

Articulate 360

Camtasia

Captivate

Regulatory updates translation

Tools

Articulate 360

Camtasia

Captivate

Job description

At AbsenceSoft, we're transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we're proud of where we've been and even more excited about where we're going.

As our Instructional Designer, you'll build the training content that powers AbsenceSoft University — the courses, learning paths, and assessments customers and partners rely on to master our platform. You'll develop deep product expertise and partner closely with our compliance team to keep content accurate as leave and accommodations laws evolve. Working independently within established instructional design practices, you'll translate complex product changes and regulatory updates into clear, engaging content customers can actually use. As a trusted partner to Product, Compliance, and Customer Success, you'll directly support faster customer onboarding, stronger product adoption, and fewer support escalations. This role reports to the Director, Customer Education.

WHAT YOU'LL DO

• Design and build courses, learning paths, and assessments — including quizzes and certification exam content — that reflect our product and how customers actually use it, applying sound instructional design practices and SCORM/xAPI standards.
• Build deep expertise in the AbsenceSoft platform, serving as the team's go-to resource on what's changing and why it matters for training.
• Partner with the product team to gain early visibility into upcoming releases, updating training content before or as those releases launch.
• Collaborate with the compliance team to translate regulatory updates into accurate content, with final review from the Director, and maintain clear records of what's changed and why.
• Use course data to identify what's working and where content needs a refresh.
• Uphold organizational security and compliance controls within the scope of this role.

WHAT YOU'LL BRING

• 3+ years of experience in instructional design or curriculum development, ideally within a B2B SaaS environment.
• A self-directed, naturally curious learner who builds deep product expertise independently and knows when to move forward solo versus loop in a manager.
• Working knowledge of FMLA, ADA, or state leave laws, with the ability to collaborate with a compliance team and synthesize regulatory updates into clear, usable content.
• Strong writing skills, translating technical or dense material into clear, accessible content.
• Comfortable building and publishing courses in a modern LMS such as Skilljar, Docebo, or Absorb, and authoring tools like Articulate 360, Camtasia, or Captivate.
• Background in leave and accommodations management or HR technology, a CLMS certification, or experience building product training alongside a product team is a strong plus.
• Familiarity with SCORM/xAPI standards, basic video production, or Salesforce/CRM-driven learner reporting is also valuable.

WHY JOIN US:

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

WE OFFER:

• Impact that matters. You'll do work that shapes the future of the modern workplace.
• Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.

The pay range for this role is:

80,000 - 100,000 USD per year (US National)