Customer Install/Warranty Coordinator

Window World; Toledo (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) matching

Bonuses & team events

Team-building activities

Company picnics and discounts

Job summary

Window World of Toledo is seeking a high-energy in-office professional to support installation logistics, scheduling, and customer communications. You will coordinate team routes, manage orders, and maintain CRM data with accuracy while ensuring a positive homeowner experience.

The role emphasizes strong customer service, attention to detail, quick learning, and teamwork within our local Toledo office environment.

Qualifications

• Prior customer service experience required.
• Strong attention to detail and ability to stay organized in a fast-paced office.
• Ability to learn systems quickly and adapt to a moving environment.
• Collaborative attitude and reliability with office staff and field teams.

Responsibilities

• Coordinate and manage installation team schedules and optimal routes.
• Act as main communication line between homeowners and installation crews via phone and email.
• Order, confirm, and track purchase orders; manage loading lists for crews.
• Maintain a clean, accurate CRM with up-to-date data and records.

Skills

Customer service

Communication

Organization

Teamwork

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching

Window World - Toledo, OH

Ready for a fast-paced, rewarding role with a great team, amazing perks, and a company that treats you like family?

If you are a high-energy customer service pro who loves solving puzzles, keeping things organized, and making sure a plan comes together, it’s time to look at Window World of Toledo. As part of the Moran family’s network of locations, we offer a stable, supportive family culture where you aren't just a number—you are the vital heartbeat of our daily operations.

Please note: This is an active, collaborative in-office position (not remote) located at our Toledo office.

The Perks & Benefits:

• Bonuses & Fun: We reward hard work with performance and attendance-based incentives, quarterly team-building events, and epic annual company picnics with our sister locations.
• Collaboration Over Chaos: Weekly team meetings where your voice matters, your ideas are heard, and we build solutions together.
• Full Benefits Package:
  • 401(k) Retirement Plan.
  • Major Medical, Dental, and Vision Insurance.
  • Paid Time Off (PTO) and Paid Holidays.
  • Generous Employee Discounts.

Key Responsibilities:

• The Logistics: Coordinate and manage installation team schedules, mapping out efficient routes to maximize daily productivity while keeping travel distances smart.
• The Communication: Act as the main line of communication between our homeowners and our installation crews. You'll handle scheduling, updates, and customer check-ins via phone and email.
• The Details: Order, confirm, and track purchase orders. You will also manage "loading lists" to ensure the crew has every window, door, and accessory they need before they leave the warehouse.
• The Data: Keep our CRM database clean, accurate, and up-to-date with seamless data entry and record maintenance.

What We’re Looking For:

• Customer Service Pros: Previous customer service experience is required. You have a friendly, positive attitude and can handle a busy phone line with a smile.
• Logistics & Detail Minded: Strong attention to detail. You're the kind of person who catches the small things before they become big problems.
• Fast Learners: Ability to learn systems quickly and adapt to a fast-paced, moving environment. Data entry experience is a major plus.
• Team Players: Reliable, punctual, and ready to collaborate closely with our office staff and field crews every day.

Join the Family Business.

If you have a strong work ethic and want to grow with a reputable company that treats you right, we want to hear from you.