Office Coordinator/Customer Service

Window World of Penn/Ohio; Garfield Heights (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Opportunity for advancement

Job summary

Window World of Penn/Ohio is seeking an Operations Coordinator for Office & Logistics to support scheduling, showroom customer service, and cross-department communication in a fast-paced environment.

You will coordinate appointments, assist customers, and manage data entry and documentation, with training and growth opportunities in a family-oriented team.

Qualifications

• Customer-focused and energetic mindset with strong communication skills.
• Ability to organize tasks, manage schedules, and prioritize in a fast-paced environment.
• Familiarity with CRM systems and basic data entry tasks.

Responsibilities

• Coordinate, schedule, and rearrange service and installation appointments.
• Greet showroom customers, handle calls, and process payments with professionalism.
• Act as the primary communication bridge between customers, crews, and management.
• Process sales paperwork, verify delivery receipts, and maintain organized workspace.

Skills

Customer service

Scheduling

CRM systems

Data entry

Communication

Organization

Tools

QuickBooks

CRM software

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Operations Coordinator | Office & Logistics

Ready for a fast-paced, rewarding role with a great team, amazing perks, and a company that treats you like family?

If you are a high-energy customer service pro who loves solving puzzles, keeping things organized, and making sure daily operations run without a hitch, it’s time to look at Window World. As part of our family-owned network of locations, we offer a stable, supportive culture where you aren't just a number—you is the vital heartbeat of our daily showroom and scheduling operations.

We provide thorough training and ongoing support from our dedicated Training Team to help you grow and thrive in your career!

Why You’ll Love Working With Us

• Family Culture: Join a supportive, family-oriented atmosphere with regular team engagement.
• Weekly Team Alignment: Participate in weekly team check-ins to collaborate, share ideas, resolve issues, and build solutions.
• Quarterly & Annual Events: Enjoy quarterly group team-building events, plus annual family picnics and parties where you can connect with team members across our locations.
• Incentives & Bonuses: Performance incentives tied to attendance and reaching your operational goals.

The Perks & Benefits

• Competitive Pay: Reliable biweekly compensation.
• Retirement Security: 401(k) retirement plan with a company match.
• Health & Wellness: Major Medical, Dental, and Vision insurance coverage.
• Supplemental Benefits: Colonial Life/Supplemental insurance options available.
• Paid Time Off: Generous Paid Time Off (PTO), earned PTO days, attendance bonuses, and paid major holidays.

Key Responsibilities

• Logistics & Scheduling: Coordinate, schedule, and logically rearrange service and installation appointments for emergency or changing situations using our Window World CRM and QuickBooks.
• Customer Service & Showroom: Greet walk-in showroom customers, guide them through our products, handle inbound/outbound calls with professional phone etiquette, and process payments.
• Cross-Department Communication: Serve as the primary communication bridge between customers, installation crews, service technicians, and management to resolve issues promptly.
• Document & Inventory Control: Process incoming sales paperwork, verify delivery receipts, maintain accurate data entry, and keep an organized workspace.

What We’re Looking For

• Customer Focus & Personality: A pleasant, energetic personality both over the phone and in person, with a proven background in customer service.
• Tech & Math Aptitude: Proficient basic computer skills, accurate data entry, solid math skills, and familiarity with CRM systems and QuickBooks (preferred).
• Prioritization & Adaptability: Ability to prioritize varying tasks in a fast-paced environment, learn quickly, and work independently with great attention to detail.

Join the Family Business.

If you have a strong work ethic, a knack for organization, and want to grow with a reputable company that values your hard work, we want to hear from you.