Customer Insights Manager

Russell Mccalls Inc; Tennessee; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching contributions

Paid Holidays

Free College Tuition

Job summary

Gourmet Foods International is seeking a detail-oriented Customer Insights Manager to deliver actionable reporting that informs sales strategy and revenue growth. You will analyze sales performance, forecast trends, and translate data into concrete recommendations for executives and leaders.

You will build dashboards and reports using internal and external data, collaborate with Sales and Marketing, and communicate findings clearly to drive strategic planning and decision-making across the

Qualifications

• Experience in sales reporting, forecasting, data analysis, or BI.
• Ability to translate data into practical business recommendations.
• Strong communication, and ability to present findings to executives.

Responsibilities

• Create and analyze monthly, quarterly, and annual sales reports.
• Identify sales trends, performance patterns, and opportunities for improvement.
• Develop forecasts and evaluate revenue impact of proposals.
• Partner with Sales, Marketing, and leadership for strategic planning.
• Build and maintain dashboards and analytical tools using internal and external data sources.

Skills

Sales reporting

Forecasting

Data analysis

Executive presentation

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in Business, Analytics, Finance, Marketing, or related field

Tools

SQL

Excel

Access

Power BI

Job description

Job OverviewAt Gourmet Foods International, our customers are at the center of our strategic decisions. We are seeking a detail-oriented and analytical Customer Insights Manager to provide GFI’s sales leadership team with comprehensive, actionable, and accurate reporting using internal and external data sources.This position is responsible for analyzing sales performance, identifying trends, supporting forecasting efforts, and translating complex data into practical recommendations that help improve revenue and business performance. The ideal candidate is organized, collaborative, and comfortable presenting findings to executives and business leaders.What does your day look like? Some of your duties may include:Create and analyze monthly, quarterly, and annual sales reportsIdentify sales trends, performance patterns, and opportunities for improvementCompare actual sales results to revenue forecasts, budgets, and performance expectationsDevelop forecasts and evaluate the potential revenue impact of business proposalsPartner with Sales, Marketing, and leadership teams to support strategic planning and decision-makingPresent findings, forecasts, and recommendations to executives and managementProvide actionable recommendations to increase revenue and address weaknesses within the sales organizationBuild and maintain reports, dashboards, and analytical tools using internal and external data sourcesSupport data mining, database management, and sales performance analysisMonitor sales performance against established budgets and business goalsMaintain accurate documentation and reporting standardsIdentify opportunities to improve reporting processes, data quality, and analytical efficiencyThings you need to be able to do:Experience with sales reporting, forecasting, data analysis, or business intelligenceStrong analytical and problem-solving skillsAbility to organize and manage multiple prioritiesAbility to work independently and meet deadlinesStrong oral and written communication skillsAbility to present findings clearly to executives and business leadersStrong attention to detail and commitment to data accuracyProficiency in Microsoft Office, particularly Excel and AccessStrong computer and database skillsAbility to recognize trends and translate data into practical business recommendationsAbility to collaborate effectively with Sales, Marketing, and leadership teamsThings that are a plus but not a deal-breaker:One or more years of sales management or sales analytics experienceExperience with database management or SQLExperience developing dashboards or automated reporting toolsExperience working with large or complex datasetsExperience supporting revenue forecasting and business planningBachelor’s degree in Business, Analytics, Finance, Marketing, or a related fieldEquivalent combination of education and relevant experienceWhat we think you’ll love about Gourmet Foods International:Career Growth: College tuition reimbursement and advancement opportunities.Learning Culture: Work with evolving technology, analytics tools, and innovative specialty food products.Meaningful Impact: Provide insights that influence sales strategy and business decisions.Team Environment: Join a collaborative team that values accuracy, communication, and continuous improvement.Product Experience: Participate in specialty food tastings and learn about emerging products and industry trends.What else can we offer?Gourmet Foods' benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability, and Accident Insurance. We also offer 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, opportunity to grow within the Company, Employee Discount, and Referral Bonus.Bonus, Incentives & Company-Provided Resources:Market-competitive compensationCompany-provided computer and technology tools necessary to perform the roleOpportunities for professional development and career growthGFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be conducted as part of the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.Equal Employment OpportunityGourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.