Customer Insights Analyst: Data-Driven Dashboards & SQL

Datavant; Annapolis (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is seeking a Customer Insights Analyst to turn customer and operational data into clear, actionable insights for our Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will develop dashboards in Sigma and other cloud tools, use SQL to prepare data, and collaborate with Customer Success and Operations to drive improvements in customer experience and operational

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.
• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role.
• Experience with business intelligence and data visualization tools, including Sigma Computing.
• Strong proficiency in SQL and relational database concepts; familiarity with cloud data warehouses, such as Snowflake.
• Strong analytical and problem-solving skills with ability to interpret data and develop actionable insights.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills for presenting findings to tech and non-technical audiences.
• Attention to detail and commitment to data accuracy and quality.
• Ability to manage multiple priorities and collaborate in a fast-paced environment.
• Curiosity and ability to quickly learn new processes, tools, and data sources.
• Hands-on experience building reports in cloud visualization platforms (Tableau, Power BI).

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Conduct ad hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
• Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.
• Other relevant duties and responsibilities as assigned.

Skills

SQL

Sigma Computing

Tableau

Power BI

Excel

Google Sheets

Education

Bachelor's degree

Tools

Snowflake

Job description

Datavant is seeking a Customer Insights Analyst to turn customer and operational data into clear, actionable insights for our Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will develop dashboards in Sigma and other cloud tools, use SQL to prepare data, and collaborate with Customer Success and Operations to drive improvements in customer experience and operational