Customer Implementation Specialist

Applied Systems; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that is transforming the insurance industry. As a Customer Implementation Specialist, you will manage EZLynx implementation projects, build strong relationships with clients, and ensure quality results in a fast-paced environment. This role offers flexible work arrangements and comprehensive benefits, promoting a culture that values diversity and inclusion. If you are passionate about technology and customer satisfaction, this is an exciting opportunity to grow your career while making a meaningful impact.

Benefits

Flexible Work Arrangements

Comprehensive Medical Benefits

Dental and Vision Insurance

Wellness Days

Birthday Bonus

Qualifications

• 3+ years in project management or software implementation.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Manage EZLynx implementation projects ensuring quality and timeliness.
• Develop and maintain project plans and dashboards.

Skills

Project Management

Software Implementation

Troubleshooting Skills

Communication Skills

Organizational Skills

MS Office Proficiency

Education

Experience in Project Management

Experience in Software Implementation

Tools

EZLynx Software

Job description

Join to apply for the Customer Implementation Specialist role at Applied Systems.

Job Description

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, and at Applied, we’re building a team that shows up every day ready to learn, try new things, and deliver innovative software and services. With over 40 years of experience in Insurtech, we’re creating a place where career moments are made possible.

Position Overview

We’re seeking a Customer Implementation Specialist to join our Activation Services team in this remote role. We value teamwork, diversity, learning from different backgrounds, embracing challenges, and having fun.

What You’ll Do

1. Manage EZLynx implementation projects, including planning, execution, and communication to ensure quality and timeliness.
2. Manage customer expectations, provide guidance on best practices, and handle sensitive information.
3. Develop and maintain project plans, timelines, and dashboards to meet milestones.
4. Build strong relationships with customers and internal teams, ensuring all deliverables are completed and documented.
5. Seek feedback to improve processes and customer satisfaction.
6. Handle multiple priorities in a fast-paced environment, ensuring quality results.
7. Maintain knowledge of company products and assist clients with configuration decisions.

We’re Excited to Learn More About You

Your experience may include:

• 3+ years in project management or software implementation, with troubleshooting skills.
• Ability to establish credibility with clients through industry, product, and technical knowledge, along with excellent communication skills.
• Strong organizational skills, ability to prioritize, work independently, meet deadlines, and proficiency with MS Office.

You may also have:

• An insurance industry background.
• Hands-on experience with EZLynx software.

We encourage military members, spouses, and candidates without a degree or tech background to apply.

When You Join Team Applied, You Can Expect:

• A culture that values you and recognizes your uniqueness.
• Flexible work arrangements, remote and in-person collaboration.
• Comprehensive benefits including medical, dental, vision, holidays, wellness days, and a birthday bonus.

Learn more at our careers page.

Your Security Matters:

We prioritize your personal information security and communicate only through secure channels. We will never ask for payments or sensitive financial information.

EEO Statement

We are proud to be an Equal Employment Opportunity Employer. Diversity and inclusion are core to our values. We do not discriminate based on race, religion, gender, age, disability, veteran status, or other protected classes.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development