Senior Solutions Engineer

Syndesus, Inc.; Austin (TX); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Performance bonuses

401(k) retirement plans

Job summary

A healthcare AI startup in Austin is seeking a Senior Solutions Engineer to drive AI agent solutions development. You'll collaborate with customers, manage pre-sales cycles, and deliver technical demos. Candidates should have over 5 years in Solutions Engineering, a solid understanding of U.S. healthcare workflows, and experience with multi-agent applications. The role offers a competitive salary, performance bonuses, and comprehensive health benefits.

Qualifications

• 5+ years of experience in Solutions Engineering or healthcare technology.
• Strong understanding of U.S. healthcare workflows.
• Experience with designing multi-agent systems.

Responsibilities

• Partner with Sales to design AI workflows.
• Deliver technical demos and prototypes.
• Build trust with technical and non-technical stakeholders.

Skills

Solutions Engineering

U.S. healthcare workflows

Communication with stakeholders

Multi-agent systems

Full-stack ownership

Startup environment experience

Tools

LangChain

ReAct

Semantic Kernel

Job description

This company is a fast-growing healthcare AI startup focused on streamlining knowledge-intensive workflows across the U.S. healthcare system. Their platform leverages advanced AI and agent-based workflows to reduce administrative burden for payers and providers, improve operational efficiency, and enable better clinical and business outcomes. The team is building real-world, production-grade AI solutions used directly in complex healthcare environments.

About the Role

This is a high-impact, hands-on role at the intersection of engineering, customer success, and AI innovation. As a Senior Solutions Engineer, you will partner directly with prospective customers to co-create real-world AI agent solutions using the company’s AI Studio platform. You will own the full pre-sales technical cycle, from discovery and solution architecture through demos and live prototypes, helping customers understand how multi-agent AI workflows can solve complex healthcare problems.

Responsibilities

• Pre‑Sales & Field Engineering
• Partner with Sales and Customer teams to scope and design high‑impact AI agent workflows tailored to payer and provider use cases (e.g., prior authorization, clinical documentation, HEDIS gaps).
• Develop and deliver technical demos, prototypes, and live solutions using the AI Studio platform.
• Write clean, modular code to orchestrate multi‑agent AI workflows that reflect real healthcare data patterns and edge cases.
• Build trust with both technical and non‑technical stakeholders by translating business goals into actionable AI‑powered solutions.
• Provide hands‑on technical support during pilots, proof‑of‑concepts, and go‑lives.
• Platform & Product Feedback Loop
• Act as a power user and builder on the platform, pushing its capabilities and helping improve it.
• Identify patterns across customer engagements and feed insights back to Product, Engineering, and Go‑To‑Market teams.
• Build reusable agent templates and playbooks for core healthcare workflows.

Qualifications

• 5+ years of experience in Solutions Engineering, Field Engineering, or Pre‑Sales within healthcare technology.
• Strong understanding of U.S. healthcare workflows, particularly at the payer–provider intersection.
• Experience working with or designing multi‑agent systems or LLM‑based applications.
• Ability to communicate clearly with engineers, clinicians, and executive stakeholders.
• Full‑stack ownership mindset with the ability to drive work end‑to‑end.
• Comfortable operating in fast‑paced, ambiguous startup environments.

Preferred Skills

• Experience with agentic or orchestration platforms such as LangChain, ReAct, or Semantic Kernel.
• Background building scalable agent workflows, RAG pipelines, or healthcare‑specific AI tools.
• Open‑source contributions or technical writing related to AI agents, healthcare workflows, or data orchestration.

Pay range and compensation package

• Opportunity to make a meaningful impact in the future of healthcare
• High autonomy, ownership, and clear growth opportunities
• Competitive salary with performance bonuses
• 100% employer‑paid health, vision, and dental insurance
• Retirement plans (401(k)), disability insurance, and employee assistance programs

Equal Opportunity Statement

This company is unable to support visa sponsorship or temporary work authorization now or in the future. Candidates must be permanent residents of the United States or U.S. green card holders to be considered.